Watkuna Joyce
Upper Marlboro
Summary
Proven team leader with a track record of enhancing customer satisfaction at Wholes Food Market through exceptional service and problem-solving skills. Expert in inventory control and cash handling accuracy, significantly improving transaction efficiency. Demonstrates strong organizational abilities and a commitment to maintaining safe, efficient work environments, as evidenced by success in both retail and warehouse settings.
Overview
2
2
years of professional experience
Work History
Store Associate/ Cashier
Wholes Food Market
07.2023 - 10.2024
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Executed daily visual merchandising tasks to promote new arrivals and seasonal promotions.
- Enhanced shopping experience with attentive customer service and prompt issue resolution.
- Operated equipment for product displays to enhance store presentation and accessibility.
- Conducted regular inventory counts to maintain accurate stock levels and minimize discrepancies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Warehouse Assistant
Amazon
05.2022 - 07.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Education
Associate Degree In Information Technology - Information And Communication Technology
Montgomery College
Rockville, MD08.2026
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Organization
- Problem-solving acumen
- Team collaboration
- Inventory control
- Flexible schedule adaptability
- Basic math skills application
- Patience and empathy demonstration
- Team leadership
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Store Associate/ Cashier
Wholes Food Market
07.2023 - 10.2024
Warehouse Assistant
Amazon
05.2022 - 07.2024
Associate Degree In Information Technology - Information And Communication Technology
Montgomery College
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