Watson Day
Dallas,Texas
Summary
Experienced service industry professional seeking to utilize customer service expertise in an administrative role. Strong background in guest management, customer service, and professional hosting. Progressed from versatile server to catering management position. Interacted with clients and customers, delivering highly tailored experiences. Demonstrated leadership and communication skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Andy’s Frozen Custard
01.2023 - Current
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Catering Manager and Baker
Crumbl
01.2021 - 01.2022
- Managed large-scale catering events and personal orders in all areas of the production process
- Spearheaded day-to-day operations such as managing customer concerns, and maintaining the production areas
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Managed teams to achieve high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
Host, Server, Bartender, Barista
Snooze AM Eatery
01.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender, Server
Kona Grill
01.2016 - 01.2019
- In charge of daily preparations for both morning and evening bar operations including making large scale cocktail batches and ingredients
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
High School Diploma -
East Columbus High School
Hallsboro, NC05-2014
Skills
- Training and mentoring
- Restaurant operations
- Catering
- Customer service focus
- Bartending
- Shift leadership
- Food handling and preparation
- Barista service
- Serving / Host experience
- Process improvement strategies
Timeline
Shift Manager
Andy’s Frozen Custard
01.2023 - Current
Catering Manager and Baker
Crumbl
01.2021 - 01.2022
Host, Server, Bartender, Barista
Snooze AM Eatery
01.2019 - 01.2020
Bartender, Server
Kona Grill
01.2016 - 01.2019
High School Diploma -
East Columbus High School
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