Elmar Prihoda
Commerce,MI
Summary
Dynamic After Sales Engineer with a proven track record at Lenze, excelling in project planning and technical consulting. Enhanced customer satisfaction through proactive problem-solving and effective team collaboration. Leveraged Lean continuous improvement training to streamline processes, ensuring compliance and minimizing costs while delivering exceptional service and support.
Driven and motivated Service Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
24
24
years of professional experience
Work History
After Sales Engineer
Lenze
06.2008 - Current
- Collaborated with sales team to streamline communication of client needs and expectations.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Designed and delivered product training for clients.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
After Sales Engineer
Lenze Deto
08.2001 - 05.2008
- Led commissioning activities for complex systems, ensuring compliance with operational standards and regulations.
- Analyzed, troubleshooting software problems and communicated possible solutions with development team.
- Confirmed testing software met future system requirements.
- Provided device testing for monitoring progress, and recording defects.
- Logged device failures caused by unexpected reactions during testing.
- Collaborated with design teams to identify potential issues early in the project lifecycle, minimizing delays and cost overruns.
Education
Associate of Electrical Engineering - Power Electric And Industrial Electronics
HTBLVA Innsbruck
Innsbruck - Austria06-2001
Skills
- Project planning
- Time management
- Daimler Integra certified (wave 7)
- Lean continuous improvement training
- Technical consulting
- Team collaboration
Timeline
After Sales Engineer
Lenze
06.2008 - Current
After Sales Engineer
Lenze Deto
08.2001 - 05.2008
Associate of Electrical Engineering - Power Electric And Industrial Electronics
HTBLVA Innsbruck