Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Waunda Shelton

Yakima,WA

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Support Technician

Yakima County
Yakima, WA
07.2015 - Current
  • Provided excellent service and attention to Legal and Public visitors when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding solutions to problems regarding visitation/camera issues, policies, rules and regulations.
  • Handled all delegated tasks, including Professional and Public scheduling of inmates, front desk/ clerical duties.

Accounts Receivable Specialist

Cascade Copiers
Yakima, WA
03.2008 - 12.2014
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Routinely contacted account holders with balances over 90 days past due to resolve delinquencies.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Generated, mailed and monitored invoices.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.

Education

Associate of Arts - General Education

Yakima Valley Community College
Yakima, WA
06.1985

Skills

  • Office support
  • Office reception
  • Providing customer support
  • Office supplies ordering
  • Sales support

Accomplishments

2018 Non-Commissioned Employee of the year - Yakima County (DOC)

Compliments from Legal visitors on the efficiency of the Professional Visitations.

Affiliations

  • Choral & Jazz Choirs- AC Davis Senior High
  • Black Student Union- AC Davis Senior High/YVCC
  • Pirette Drill Team Captain- AC Davis Senior High
  • Stage Production "The Wiz"- AC Davis Senior High
  • Praise & Worship Leader - Greater Faith Baptist Church

Certification

  • QPR Suicide Prevention Gatekeeper Program
  • Annual Crisis Intervention Team Training Online
  • PREA (Prison Rape Elimination Act)
  • BasicPlus CPR. AED and First Aid for Adults

Timeline

Office Support Technician

Yakima County
07.2015 - Current

Accounts Receivable Specialist

Cascade Copiers
03.2008 - 12.2014

Associate of Arts - General Education

Yakima Valley Community College