Wayan Hill
Indianapolis,IN
Summary
Customer-focused and highly organized professional with 5+ years of experience in customer service, healthcare administration, and retail operations. Proven ability to deliver exceptional customer experiences, manage administrative responsibilities, and thrive in fast-paced environments. Recognized for professionalism, strong communication skills, adaptability, and attention to detail. Certified in CPR, Basic Life Support (BLS), Home Health Aide (HHA), and Newborn Care Specialist (NCS).
Overview
1
1
Certification
5
5
years of professional experience
Work History
Receptionist
Pediatric Associates
Florida
01.2023 - 06.2026
- Delivered exceptional front-desk support while serving patients and families in a busy pediatric healthcare setting.
- Scheduled appointments, managed calendars, and coordinated patient flow to support efficient office operations.
- Answered multi-line phone systems, addressed inquiries, and resolved concerns with professionalism and empathy.
- Verified patient information and maintained confidential records with accuracy and attention to detail.
- Performed data entry, documentation, and administrative tasks efficiently while prioritizing multiple responsibilities.
- Built positive relationships with patients, families, and healthcare professionals through outstanding customer service and communication.
Cashier & Pharmacy Cashier
Publix
Florida
06.2021 - 12.2023
- Provided exceptional customer service in a high-volume retail environment while maintaining accuracy and efficiency.
- Processed cash, debit, credit, and electronic transactions and maintained balanced cash drawers.
- Assisted customers with purchases, returns, and product inquiries while resolving concerns professionally.
- Supported pharmacy operations by processing transactions and assisting customers during prescription pickups.
- Collaborated effectively with team members to ensure smooth daily operations and excellent service standards.
- Demonstrated reliability, professionalism, and strong problem-solving skills in a fast-paced environment.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Arts - General Studies
Palm Beach State College
12-2025
Skills
- Customer Service Excellence
- Front Desk & Administrative Support
- Appointment Scheduling & Calendar Management
- Data Entry & Electronic Records Management
- Multi-Line Phone Systems
- Cash Handling & Transaction Processing
- Microsoft Office Suite
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Organization & Time Management
- Attention to Detail & Confidentiality
- Team Collaboration & Adaptability
Certification
- CPR Certified
- Basic Life Support (BLS) Certified
- Home Health Aide (HHA) Certified
- Newborn Care Specialist (NCS) Certified
Languages
English
Native or Bilingual
Timeline
Receptionist
Pediatric Associates
01.2023 - 06.2026
Cashier & Pharmacy Cashier
Publix
06.2021 - 12.2023
Associate of Arts - General Studies
Palm Beach State College
Bachelor of Science - Business Administration
Southern New Hampshire University