Wayanne Stewart
Sunrise
Summary
I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. I'm also dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. I'm an enthusiastic team player with a strong work ethic and advanced complex problem solving.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Banker - Team Lead
Regions Bank
02.2022 - Current
- Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions' solutions.
- Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
- Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities
- Educates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit types
- Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
- Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs.
- Collaborated with Branch Manager to oversee and direct branch activities
- Oversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur
- Resolves escalated issues, primarily in Branch Manager's absence, which may include team scheduling, counseling associates, or input into hiring decisions
- Referred customers to internal experts for assistance in achieving additional financial goals and needs
Branch Banker
PNC Bank
02.2019 - Current
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Relationship Manager
Bank of America
10.2016 - 02.2019
- Work directly with consumer and small business clients to understand their needs and unique life priorities.
- Listened to and understood client preferences, concerns, and goals to deliver timely solutions.
- Recommend the best products, services and solutions to meet consumer and small business clients needs.
- Recommend the best products, services and solutions to meet consumer and small business clients' needs.
- Build strong relationships with teammates, business partners and specialists to ensure clients banking, small business, mortgage and investment needs are met and generate business referrals.
- Assist Financial Center Managers and partner with Merrill Edge Financial Solutions Advisors to lead banking sales discussions and daily huddles to motivate teams.
Customer Service Supervisor (Part Time)
Burlington Coat Factory
10.2016 - 02.2017
- Handled major incidents escalated from agents to ensure resolution.
- Issue refunds to customers.
- Oversee product exchanges and returns
- Handle major incidents that cannot be resolved by agents.
- Ask customers to provide feedback on agents and customer service experience.
- Isolated and identified areas for improvement to elevate customer experience.
- Compiled and printed reports on customer satisfaction to inform service enhancements.
- Identified specific areas needing improvement in customer service processes.
Sales Associate
Follett Higher Education
08.2016 - 09.2016
- Operate cash register tabulating transactions, accepting payments, giving change, bagging purchases and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer including checks and the credit card receipts and student charge slips.
- Operate cash register tabulating transactions, accepting payments, giving change, bagging purchases and processing employee or faculty discounts as appropriate. Starts up and shuts down register, troubleshoots, counts down register, performs cashier audits, etc. Balances the cash drawer including checks and the credit card receipts and student charge slips.
- Test EAS security system daily and approach customers who set off EAS system investigating alarms, resolving issues and logging EAS activations.
- Removed and replaced inventory control tags on merchandise following company standards.
- Ensure inventory controls tags are removed and/or replaced on merchandise according to company standards as applicable.
- Delivered exceptional sales service, ensuring high levels of customer satisfaction.
Student Assistant
University of the West Indies
08.2013 - 12.2014
- Supported administrative functions to ensure smooth office operations.
- Assist with special projects, do research, keep accurate records, handle money, act as receptionists, prepare budget records, plan departmental activities, prepare publication materials, maintain accounting records.
- Communication, organizational and supervisory skills were necessary to work with a variety of people and meet deadlines
Part Time Employee
V.I.P Attractions
02.2012 - 08.2013
- Collected data in accounting software to prepare financial reports for budgeting, forecasting, and decision-making.
- Monitored accounts payable for cost-saving opportunities by identifying discounts for prompt vendor payments.
Education
Bachelor of Science - Psychology
University of the West Indies
09.2009 - 05.2015
High School Diploma -
St. Andrew High School for Girls
Skills
- Effective Leader
- Time Management
- Problem Solving
- Business Development
- Organization
- Business Management Principles
- Exceptional Interpersonal Skills
- Consistently Meet Goals
- Project Management
- Organized
- Deadline- Oriented
- Conflict Resolution
- Customer Service- Oriented
- Efficient Multi- Tasker
- Microsoft Office Suite (Word, Excel and PowerPoint)
- Adobe
- Financial advising
- Customer relationship management
- Coaching and mentoring
- Team collaboration
Timeline
Relationship Banker - Team Lead
Regions Bank
02.2022 - Current
Branch Banker
PNC Bank
02.2019 - Current
Relationship Manager
Bank of America
10.2016 - 02.2019
Customer Service Supervisor (Part Time)
Burlington Coat Factory
10.2016 - 02.2017
Sales Associate
Follett Higher Education
08.2016 - 09.2016
Student Assistant
University of the West Indies
08.2013 - 12.2014
Part Time Employee
V.I.P Attractions
02.2012 - 08.2013
Bachelor of Science - Psychology
University of the West Indies
09.2009 - 05.2015
High School Diploma -
St. Andrew High School for Girls