Wa Yeung Cathy Tong

• Manage daily operations for three short-term rental properties, overseeing reservations, pricing, guest communications, and property readiness.
• Earned five-star ratings on over 95% of guest reviews through responsive service, attention to detail, and timely resolution of concerns.
• Coordinate cleaning teams, maintenance providers, and property inspections to maintain consistent standards across all three properties.
• Manage booking calendars, nightly rates, and availability to support occupancy and rental revenue.
• Serve as the primary guest contact from booking through checkout, providing arrival instructions, answering questions, and resolving issues.
• Oversee guest turnovers, coordinating cleaning and maintenance schedules to prepare properties for incoming reservations.

U.S. Army Reserve | 12W – Carpentry and Masonry Specialist

• Led project coordination for the 394th Engineer Detachment (FEST-A), supporting engineering and site designs for four range control and infrastructure projects.
• Coordinated team activities, construction planning, and site design requirements to support project completion.
• Frequently selected for safety oversight responsibilities, ensuring compliance with Army safety procedures, identifying potential hazards, and supporting safe training operations.
• Trained in military construction, carpentry, masonry, equipment operations, and safety procedures.
• Qualified as a U.S. Army Combat Lifesaver (CLS) through 40 hours of tactical emergency medical training, including casualty assessment and lifesaving procedures; also completed Army weapons safety and marksmanship training.
• Received three military challenge coins in recognition of outstanding service and contributions, including one battalion-level recognition and two company-level recognitions.

Caddie | Caddie Masters Certified – Pebble Beach Resort, Pebble Beach CA

• Provided course management advice, club recommendations, yardages, and green-reading assistance.
• Developed strong relationships with golfers from around the world, enhancing guest experience and fostering loyalty.
• Delivered professional, personalized service while maintaining high standards of hospitality.
• Supported caddies during golf events as one of three female caddies on team at Pebble Beach, contributing to smooth event operations.
• Assisted with daily golf operations and equipment management, ensuring efficient pace of play and optimal course conditions.