Waylon Bailey
Summary
Dynamic owner of National Heating Corp with a proven track record in customer relations and small business operations. Successfully enhanced client satisfaction through exceptional service and efficient processes. Skilled in project management and team oversight, fostering strong relationships that drive repeat business and referrals. Expert in plumbing and heating system installation and maintenance.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Owner of Plumbing and Heating Company
National Heating Corp/ National Energy Group
05.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
-
Head Plumbing and Heating Mechanic
Garden City Hotel
06.1996 - 05.2005
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Install and service plumbing systems
- Service and install heating systems
Service Technician
Kavanagh/ Petro Fuel
04.1993 - 06.1996
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Junior Plumbing Mechanic
Community Plus
02.1990 - 04.1993
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Selected type and size of piping required for each project.
- Offered guidance and training to junior team members.
- Install and service various types of heating systems
- Plumbing alterations and service
Junior Heating Mechanic
Laco Fuel
10.1984 - 02.1990
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Education
Certificate of Technical Studies - Plumbing I,II,III
Barry Tech
Westbury, NY06-1998
High School Diploma -
Lynbrook High
Lynbrook, NY06-1984
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Team oversight
Websites
Accomplishments
My biggest accomplishment is raising four children and being married to my wife for over 30 years rom all the experience that I had in the plumbing and heating industry. I decided to build a business. I loved every minute of it learning new things every day. I feel blessed having my family work beside me. always up for a new challenge and looking forward for the new chapter of my life.
Certification
lead certification.
commercial washer dryer certification
mini split HVAC certification
Timeline
Owner of Plumbing and Heating Company
National Heating Corp/ National Energy Group
05.2005 - Current
Head Plumbing and Heating Mechanic
Garden City Hotel
06.1996 - 05.2005
Service Technician
Kavanagh/ Petro Fuel
04.1993 - 06.1996
Junior Plumbing Mechanic
Community Plus
02.1990 - 04.1993
Junior Heating Mechanic
Laco Fuel
10.1984 - 02.1990
Certificate of Technical Studies - Plumbing I,II,III
Barry Tech
High School Diploma -
Lynbrook High
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