Waylon Dorenzo
Fenton,MI
Summary
Results-driven General Manager with a focus on enhancing customer satisfaction and improving workflow processes. Proven ability to lead teams, resolve problems, and manage operations effectively.
Overview
4
4
years of professional experience
Work History
General Manager
Tee 2 Green Indoor Golf
Fenton, MI
10.2023 - Current
- Analyzed customer feedback to improve service quality and client satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
General Labor Construction Worker
Creative Design & Construction
Fenton, MI
05.2022 - Current
- Operated heavy machinery to assist in various construction projects.
- Collaborated with team members to ensure timely project completion and adherence to safety standards.
- Assisted in loading and unloading materials, maintaining organized work areas for efficiency.
- Conducted site clean-up and preparation, ensuring compliance with safety regulations.
- Implemented improvements in workflow processes, enhancing overall productivity on job sites.
- Monitored inventory levels of materials and tools, coordinating reorders as necessary.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean, organized worksites to promote a safe working environment and minimize hazards.
- Operated power equipment to move materials and promote job efficiency.
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
Education
Business Administration And Management
University of Michigan, Flint
Flint, MI05-2028
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Relationship building
- Customer relations
- Schedule management
Timeline
General Manager
Tee 2 Green Indoor Golf
10.2023 - Current
General Labor Construction Worker
Creative Design & Construction
05.2022 - Current
Business Administration And Management
University of Michigan, Flint