Job Search Status
Open to workDesired start date: 2 weeks notice
Work Type
Full TimeLocation Preference
On-SiteRemoteLocation: Springfield, MO
Open to relocation: No
Open To Work
Waymond Gott
Springfield,MO
Work Preference
Summary
Results-driven professional with extensive experience in customer service and project management. Skilled in strategic planning and decision-making, successfully analyzing sales data to optimize inventory management and enhance promotional efforts, resulting in measurable business growth. Developed detailed training materials and improved staff scheduling, insuring operational efficiency and increased sales during peak periods.
Overview
28
28
years of professional experience
Work History
Manager
Just For Him
Springfield, MO
05.2024 - Current
- Analyzing sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Controlling costs to keep business operating within budget and increase profits.
- Planning, promoting, and executing sales and promotional events.
- Attending and participating in pipe shows to enhance company visibility and foster business relationships through buying, selling, and trading.
- Assumed ordering and inventory maintenance responsibilities resulting in increased sales.
- Implemented inventory management systems, streamlining stock control and reducing discrepancies.
- Managing inventory levels, ensuring optimal stock availability and organization on sales floor.
- Developing training materials for new staff.
- Improving staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managing website and online sales.
- Identifying and addressing technical problems to maintain operational efficiency.
- Overseeing store upkeep to promote a welcoming environment for customers.
- Facilitating customer service excellence by addressing concerns promptly.
Tobacconist/Sales Associate
Just For Him
Springfield, MO
06.2003 - 05.2024
- Built relationships with customers, recommending appropriate products based on their preferences to encourage repeat business.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained accurate inventory records.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new sales associates on company policies, sales techniques, and product knowledge.
- Diagnosed and resolved computer issues to ensure optimal system performance.
- Assisted with upkeep and repair of store facilities. Supported team in maintaining cleanliness and organization of store areas. Participated in routine inspections to identify maintenance needs.
- Attended and participated in pipe shows to enhance company visibility and foster business relationships through buying, selling, and trading.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Youth Care Worker
Good Samaritan Boys Ranch
Brighton, MO
05.2002 - 06.2003
- Supervised daily activities, ensuring safety and well-being of youth residents.
- Organized recreational activities to enhance social skills and foster community among residents.
- Enhanced youth development by implementing structured activities and providing academic support during homework hours helping students stay on track academically.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Ensured proper medication administration for individuals under my care according to doctors' orders.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Coordinated with multidisciplinary teams to ensure comprehensive support covering educational, health, and emotional needs.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
- Built strong, trust-based relationships with youth, becoming reliable and positive role model.
Residential Specialist/Shift Leader
Burrell Behavioral Health - Milano House
Nixa, MO
01.1998 - 05.2002
- Facilitated daily living skills training for residents, promoting independence and self-sufficiency.
- Oversaw the administration of medications to support optimal patient health outcomes.
- Implemented individualized care plans to address residents' unique behavioral health needs.
- Collaborated with multidisciplinary teams to enhance service delivery and improve resident outcomes.
- Monitored and documented resident progress, ensuring adherence to treatment protocols and safety standards.
- Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
- Accompanied residents on shopping trips, to medical appointments, and to recreational activities, providing careful supervision at all times.
- Promoted resident well-being by conducting wellness checks, identifying potential issues early on for proper intervention.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Trained and mentored new staff on best practices in residential support and crisis intervention techniques.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Supervised daily operations and ensured adherence to behavioral health protocols.
- Conducted performance evaluations and provided constructive feedback to team members.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Coordinated with kitchen staff to ensure timely preparation of food.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma - Religious Studies
Far North Bible College
Anchorage, AKHigh School Diploma -
Central High School
Springfield, MOSkills
- Customer service
- Time management
- Schedule management
- Decision-making
- Project planning
- Project management
- Inventory management
- Troubleshooting
Timeline
Manager
Just For Him
05.2024 - Current
Tobacconist/Sales Associate
Just For Him
06.2003 - 05.2024
Youth Care Worker
Good Samaritan Boys Ranch
05.2002 - 06.2003
Residential Specialist/Shift Leader
Burrell Behavioral Health - Milano House
01.1998 - 05.2002
Diploma - Religious Studies
Far North Bible College
High School Diploma -
Central High School