Wayne Blackburn
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Regional Director of Line Cleaning
A Head For Profits
02.2021 - Current
- Oversee day to day operation of multiple markets to include Chesapeake, Richmond,Northern Virginia, Washington DC, Nashville ,Texas,Kentucky
- Attended weekly meetings to discuss and optimize strategies.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Visited sites periodically to view service levels and adherence to company service standards.
- Develop company policies and procedures
- Opening new markets in Greenville,Austin,California.
- Manage other markets during regional director absence.
Regional Market Manager
A Head For Profits
01.2019 - 01.2021
- Oversee day to day operation of multiple markets Chesapeake, Richmond,Northern Virginia, Washington Dc
- Track Market progress on daily basis
- Monitored staff performance
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers
- Assisted in recruiting, hiring and training of team members.
- Visited sites periodically to view service levels and adherence to company service standards.
- Help to develop current Market managers and Assistant Managers
- Distributor Communications report any issues with employee turnover, weather ,problems with key accounts
Market Manager
A Head For Profits
10.2017 - 01.2019
- Manage Chesapeake Market ,lower North Carolina
- Track Market progress
- Monitored staff performance
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruiting, hiring and training of team members.
- Tracked employee attendance
- Visited sites periodically to view service levels and adherence to company service standards.
- Distributor Communications
- Portal Reconciliation / End of Cycle Recap
- Draft Parts Inventory
- Payroll/ PTO
- Molson Coors Test ensure all draft techs are up to date with most current test
On Premise Supervisor
Chesbay Distributing Co
05.1986 - 10.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Build relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV06.1983
Skills
- Organization and Time Management
- Attention to Detail
- Self-Directed
- Adaptability and Flexibility
- Problem Solving
- Time Management
- Customer Relations
- Team building
- Microsoft Word
- Employee Recruitment
- Customer Satisfaction
- Staff Management
Certification
- Cicerone certified
- Perlick certified
- Class A drivers license
Timeline
Regional Director of Line Cleaning
A Head For Profits
02.2021 - Current
Regional Market Manager
A Head For Profits
01.2019 - 01.2021
Market Manager
A Head For Profits
10.2017 - 01.2019
On Premise Supervisor
Chesbay Distributing Co
05.1986 - 10.2017
High School Diploma -
Chaparral High School
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