Dynamic security professional with military experience at US Army National Guard and a proven track record in incident reporting and emergency response. Skilled in CCTV surveillance and conflict resolution, I excel in enhancing safety protocols and fostering strong relationships, ensuring a secure environment while delivering superior customer service.
Hi, I’m
Wayne Blakeley Jr.
Memphis,TN
Summary
Overview
16
years of professional experience
Work History
Securitas Security Services USA
Security Officer
02.2023 - Current
Job overview
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent incidents or unauthorized activities.
- Responded promptly to alarms and emergency situations, coordinating with local law enforcement when necessary.
- Documented daily activities and incidents in detailed reports for management review.
- Implemented improvements in security processes to enhance operational efficiency and effectiveness.
- Collaborated with team members to develop strategies for risk assessment and mitigation.
- Provided exceptional customer service while maintaining professional demeanor in high-pressure situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Technicolor
Apple Technician
01.2021 - 02.2024
Job overview
- MAssisted in troubleshooting hardware and software issues for Apple devices.
- Provided technical support to customers, guiding them through product functionalities.
- Learned to utilize diagnostic tools for efficient device repair processes.
- Collaborated with team members to enhance customer service experience.
- Maintained knowledge of Apple products and updates to provide accurate assistance.
- Documented service requests and resolutions in internal systems for future reference.
- Participated in training sessions to improve technical skills and customer interaction techniques.
- Assisted in inventory management for optimal stock levels and accurate recordkeeping.
- Conducted diagnostic tests to identify and address technical problems accurately and efficiently.
- Reduced wait times by completing most common repairs within designated turnaround timelines.
- Maintained a clean and organized workspace, adhering to safety guidelines at all times.
- Performed device repairs with precision and care, ensuring minimal downtime for customers.
- Exhibited strong attention to detail when repairing delicate components such as screens or internal circuits.
- Collaborated with team members to streamline processes, increasing overall efficiency within the workplace.
- Resolved hardware and software issues for improved device performance and functionality.
- Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Installed software updates to optimize device performance and security measures.
- Stayed up-to-date with industry trends and technological advancements through continuous learning opportunities.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
US Army National Guard
Military Police Officer
06.2009 - 04.2013
Job overview
- Enforced military laws and regulations to maintain order and discipline within assigned areas.
- Conducted security patrols to deter criminal activity and ensure safety of personnel and property.
- Responded to emergency situations with rapid assessment and tactical response strategies.
- Investigated incidents, documenting findings to support legal proceedings and internal reports.
- Trained junior officers in tactical procedures, ensuring adherence to protocols and safety measures.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Education
ITT Technical InstituteMemphis, TN
Bachelor from Network And System Administration
University Overview
Hamilton Highschool Memphis, TN
Highschool Diploma from Duo Path
05.2008
University Overview
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Surveillance
- Access control
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Access control management
- Electronic surveillance
- Document management
- Staff management
- Stationary surveillance
- Security equipment operation
- Crime prevention
- Metal detector operation
- Emergency management
- Night and safe deposit procedures
- Weapons training
- Operations management
- Report generation
- Military experience
Timeline
Security Officer
Securitas Security Services USA
02.2023 - Current
Apple Technician
Technicolor
01.2021 - 02.2024
Military Police Officer
US Army National Guard
06.2009 - 04.2013
ITT Technical Institute
Bachelor from Network And System Administration
Hamilton Highschool
Highschool Diploma from Duo Path
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