Wayne Bryant
Morrow,GA
Summary
Diligent Customer Service Specialist with a strong background in leadership-focused roles. Proven ability to manage customer interactions with professionalism and efficiency, ensuring timely, accurate deliveries and consistently high levels of customer satisfaction. Skilled in communication and problem-solving, with a track record of resolving issues quickly and effectively to meet customer needs and support business goals.
Overview
14
14
years of professional experience
Work History
Passenger Assist Supervisor
G2 Secure Staff
09.2023 - Current
- Adhered strictly to industry regulations and company policies, ensuring compliance among all agents under supervision.
- Managed escalated customer issues, ensuring timely resolution and maintaining strong client relationships.
- Conducted regular performance evaluations for agents, setting clear expectations for improvement or promotion eligibility.
- Worked closely with fellow team members to support on-time vessel departures.
Ramp Agent
Accufleet
05.2022 - 09.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Security Officer
Priority One Security Svc
06.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Package Handler/part Time Supervisor
UPS
09.2011 - 05.2020
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
Forest Park High School
Forest Park, GA05-2010
Skills
- Compassionate interpersonal skills
- Safety compliance knowledge
- Effective team collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Passenger Assist Supervisor
G2 Secure Staff
09.2023 - Current
Ramp Agent
Accufleet
05.2022 - 09.2023
Security Officer
Priority One Security Svc
06.2021 - 09.2023
Package Handler/part Time Supervisor
UPS
09.2011 - 05.2020
Forest Park High School
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