Wayne Cross

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Delivered comprehensive pharmaceutical care by accurately preparing, labeling, and dispensing prescription medications under the supervision of a licensed pharmacist.
• Provided exceptional customer service by answering incoming phone calls, addressing prescription-related inquiries, and liaising with healthcare providers to resolve prescription issues or clarify orders.
• Trained and mentored new pharmacy technicians on company protocols, pharmacy systems, and customer service standards, ensuring consistent performance and quality of care.
• Processed prescriptions using Walmart’s pharmacy software, entering patient demographics, insurance details, and billing information while maintaining HIPAA compliance and data accuracy.
• Managed inventory by receiving medication shipments, restocking shelves, conducting regular audits, and properly disposing of expired pharmaceuticals in compliance with federal regulations.
• Prepared and administered a wide range of immunizations, including COVID-19, influenza, hepatitis B, MMR, and tetanus, while monitoring for adverse reactions and documenting administration records per CDC guidelines.
• Maintained a sterile and organized work environment by following infection control procedures, adhering to OSHA and state board of pharmacy regulations.
• Assisted with prior authorizations, insurance billing issues, and coordinating with insurance providers to minimize delays in patient access to medications.
• Participated in continuous education and company trainings to remain updated on pharmacy law, new medications, and safety standards.

Certifications:

• Certified Pharmacy Technician (CPhT) – Active since 2015
• Advanced Cardiovascular Life Support (ACLS) – Certified
• Vaccine Administration Training – Completed per CDC guidelines (including COVID-19, Influenza, Hepatitis B, MMR, Tetanus)

• Increased lumber sales by providing excellent customer service and in-depth product knowledge.
• Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
• Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
• Moved bulk customer orders with safe operation of forklifts.
• Supported commercial customers in setting up accounts and finding consistent lumber supplies.

• Designed and implemented personalized fitness programs for a diverse clientele, including weight loss, muscle gain, strength training, endurance, mobility, and injury recovery plans.
• Conducted initial fitness assessments, health screenings, and goal-setting consultations to establish baseline metrics and create customized workout strategies.
• Educated clients on proper exercise techniques, safe equipment usage, and injury prevention to ensure optimal performance and reduce risk.
• Provided nutritional guidance based on ISSA principles to support client goals, improve energy levels, and encourage sustainable lifestyle changes.
• Delivered one-on-one and small group training sessions both in-person and virtually, maintaining high energy and motivation to promote client accountability and retention.
• Tracked client progress through regular fitness evaluations, body composition measurements, and performance benchmarking.
• Maintained up-to-date knowledge of anatomy, exercise physiology, and program design to continually optimize client results.
• Built a loyal client base through word-of-mouth, personalized service, and social media marketing, growing a consistent book of business over 10+ years.
• Collaborated with other wellness professionals (chiropractors, massage therapists, dietitians) to ensure a holistic approach to health and fitness.
• Adhered strictly to safety, hygiene, and ethical standards in compliance with ISSA guidelines and industry best practices.

Certifications & Qualifications:

• ISSA Certified Personal Trainer – Active
• CPR/AED Certified
• Specializations in Strength Training, Functional Movement, and Weight Management
• Experienced in coaching for all fitness levels – from beginners to athletes
• Knowledgeable in biomechanics, kinesiology, and sports performance enhancement