Avaya Aura Messaging
Wayne Fowler
Senior Telecommunications Technician
Albuquerque,NM
Summary
Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
26
26
years of professional experience
Work History
Telecommunications Technician
Abba Technologies, LLC
Albuquerque, NM
06.1995 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, VoIP and voicemail applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Received and processed stock into inventory management system.
- Resolved problems, improved operations and provided exceptional service.
- Handled day-to-day running of the DOE/NNSA communication office, ensuring high levels of productivity and progression.
Education
Associate of Applied Science - Electronics Engineering Technologies
Capitol Radio Engineering Institute
Washington, DCBachelor of Science - Industrial Education
SouthernIllinois University-Carbondale
Scott AFB, IllSkills
Troubleshooting systems
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Avaya Communications module
CAIRS database management
Quote
You evaluate your life by looking at your past but you live your life by looking to the future.
Wayne Fowler
Timeline
Telecommunications Technician
Abba Technologies, LLC
06.1995 - Current
Bachelor of Science - Industrial Education
SouthernIllinois University-Carbondale
Associate of Applied Science - Electronics Engineering Technologies
Capitol Radio Engineering Institute
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