Wayne Hughes
A
Plains,OH
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Bob Evans Restaurant
Athens , OH
10.2019 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
Service Manager
M&M Corperation
Ravenswood, WV
07.2017 - 10.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA 09.1994 - 05.1997
Skills
Staff Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Bob Evans Restaurant
10.2019 - Current
Service Manager
M&M Corperation
07.2017 - 10.2019
High School Diploma -
T.C. Williams High School
09.1994 - 05.1997
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