Wayne McFarland
Kennesaw,GA
Summary
Intelligent IT Director with 20-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
31
31
years of professional experience
Work History
Director of Information Technology
Docufree Corporation
Roswell, GA
12.2006 - 12.2023
- Closely monitor, maintain, document, and institute all security and compliance standards for company's PCI, HIPAA, and SOC II policies resulting in successful audits with zero findings.
- Design and maintain Jira Service Desk to track daily operations, projects,
security compliance / Risk Register, change control management, and
incident response reducing incident response time by 30% and improving overall security posture - Focus on automation of processes and tracking to provide SLA-driven
response to company objectives reducing incident response time by 40% and minimizing the impact on business operations - Lead company objectives to for continuous training and mentoring of staff
with attention to knowledge distribution and balance of team
responsibilities - Act as primary contact for all incident response, change control
requirements, escalations, and team responsibilities. - Develop and implement technical application support and information
technology policies and procedures that advanced investment needs,
outcomes and performance measurements to balance continuous
innovation with responsible risk-taking - Analyze department and job-related functionality requirements to align
technology priorities with business needs - Implement, create and test disaster recovery and business continuity plans
and maintain appropriate back-up system to successfully support a system uptime of 99.9% - Develop, track and control information technology operating budgets and
cost and benefit analyses for IT spending initiatives - Develop and maintain service level agreements for strategic applications
and measure Key Performance Indicators (KPI) against objectives
Network Support Specialist
Kellen Company
Atlanta, GA
01.2004 - 12.2006
- Managed two Cisco ASA and four Cisco Pix firewalls utilizing Site-to-Site VPNs (Virtual Private Networks) between five international offices, client VPN access for 200+ users, NAT Translating, routing, and network security
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service
Director of IT Services, Americas
SITA/EQUANT
Atlanta, GA
01.1999 - 01.2004
- Responsible for planning, staffing, budgeting, and operating efforts of all IT and communications functions throughout US, Canada, Mexico, and Caribbean consisting of 72 offices and supporting 5000+ users
- Led international team of five IT Managers 18 Support Engineers, Support Engineer Associates and controlled $2 million operating budget
- Member of Global ESRT (Global Emergency/Security Response) Team to decide and respond to issues affecting security and well-being of Equant global network.
Network Administrator
WORLDTRAVEL PARTNERS, WTMI
Atlanta, GA
01.1997 - 01.1999
- Managed and maintained all infrastructure environments including MS Exchange, Microsoft IIS, Cisco firewalls juniper routers
- Served on technical project team of 4 to research, design, and implement MS Exchange migration from Lotus cc:Mail for 5000+ users.
Data Processing Technician / Security Officer
UNITED STATES NAVY
Worldwide
12.1992 - 01.1997
- Supported all IT requirements for 10 classrooms for customized naval software packages to manage all supply purchasing for shipboard use.
- Served as Stinger Missile Gunner and A-gunner aboard three US Navy ships in Persian Gulf
- Served as Watch Commander for 157 members of US Navy Security Force in Manama Bahrain naval facility to provide security to all personnel on onshore base facilities and numerous naval ships
Education
Some College (No Degree) - Computer Science
Baker College
Flint, MIDesigning Cisco Networks -
Online
Atlanta, GAConfiguring Cisco 5000 Series Catalyst -
Online
Atlanta, GAMicrosoft Certified Systems Engineer (MCSE) -
Bootcamp
Atlanta, GACertified Cisco Network Associate (CCNA) -
Bootcamp
Atlanta, GACertified Novel Administrator (CNA) -
US Navy
Athens, GAData Processing Class A School -
US Navy
San DiegoSkills
- Budget Administration
- Security Planning
- Infrastructure Development
- Decision-Making
- Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Maintenance and Repair
- Requirements Analysis
- Teambuilding
- Problem Solving
- Powershell
- Terraform
- Exchange
- Amazon Web Services (AWS)
- Microsoft Azure
- Microsoft O365
- SAS
- SQL
- PHP
- Linux
- XML
Timeline
Director of Information Technology
Docufree Corporation
12.2006 - 12.2023
Network Support Specialist
Kellen Company
01.2004 - 12.2006
Director of IT Services, Americas
SITA/EQUANT
01.1999 - 01.2004
Network Administrator
WORLDTRAVEL PARTNERS, WTMI
01.1997 - 01.1999
Data Processing Technician / Security Officer
UNITED STATES NAVY
12.1992 - 01.1997
Some College (No Degree) - Computer Science
Baker College
Designing Cisco Networks -
Online
Configuring Cisco 5000 Series Catalyst -
Online
Microsoft Certified Systems Engineer (MCSE) -
Bootcamp
Certified Cisco Network Associate (CCNA) -
Bootcamp
Certified Novel Administrator (CNA) -
US Navy
Data Processing Class A School -
US Navy
References
References available upon request.
References
References available upon request.
References
References available upon request.
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