Summary
Overview
Work History
Education
Skills
Generic

Wayne Nelson

Edgewater,CO

Summary

Master of Business Administration graduate with over 3 years as a department manager, more than 5 years in Restaurant Management and another 6 in Hotels. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.Diligent College Student focused on Cybersecurity and dedication to prompt project completion and continual adaptation.

Overview

21
21
years of professional experience

Work History

Uber Driver

Uber
Edgewater, CO
03.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Night Auditor

The Eddy
06.2021 - 03.2022
  • Balances all hotel and restaurant transactions daily and assists guests efficiently, courteously, and professionally in all Front Desk related functions providing excellent guest service.

Night Auditor

Westin, Westminster
03.2019 - 06.2021
  • Balances all hotel and restaurant transactions daily and assists guests efficiently, courteously, and professionally in all Front Desk related functions providing excellent guest service.

Customer Service Manager/ Department Manager

Walmart
03.2003 - 01.2019
  • As a customer service manager, the most important role is leading and motivating a team of staff to ensure they are giving the best customer service possible
  • As a department manager I formulated pricing policies for merchandise according to profitability requirements and examining merchandise to ensure that it was correctly priced and displayed.

Education

Managing Organizations and Leading People, Managing Human Capital, Management Communication, Operations Management, Global Economics for Managers, Marketing, Accounting for Decision Makers, Data-Driven Decision Making, MBA Capstone -

Western Governors University

Skills

  • CompTIA Project Manger
  • Six Sigma & Lean Methodologies
  • ISO 9001 & ANSI Standards
  • P&L Management & Cost Controls
  • MS Excel
Wayne Nelson