Wayne Perez
Stuarts Draft,VA
Summary
Experienced Truck Services Manager with extensive expertise in team leadership and operational management. Skilled in implementing safety measures, optimizing workflows, and enhancing customer satisfaction. Proven ability to train staff, manage inventory, and resolve customer complaints effectively.
Overview
33
33
years of professional experience
Work History
Truck Services Manager
Travel Centers of America
Raphine, Virginia
09.2022 - Current
- Managed daily operations for service and maintenance of travel centers.
- Trained staff on customer service best practices and operational procedures.
- Oversaw inventory management to ensure availability of essential supplies.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
Shop Manager
Beverage Tractor
Stuarts Draft, Virginia
01.2022 - 09.2022
- Maintained cleanliness and organization of the shop environment.
- Resolved customer inquiries and complaints promptly and professionally.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Responded to customer inquiries in a timely manner.
- Guided team to consistently achieve daily, weekly and monthly production goals.
Shop Manager
Whites Travel Center
Raphine, Virginia
01.2010 - 12.2021
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and product ordering processes.
- Developed staff schedules to ensure optimal coverage and efficiency.
- Implemented store promotions to enhance customer engagement.
- Conducted regular team meetings to communicate updates and goals.
- Maintained cleanliness and organization of the shop environment.
- Resolved customer inquiries and complaints promptly and professionally.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Responded to customer inquiries in a timely manner.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Built and maintained sound business relationships with vendors and suppliers.
- Oversaw the recruitment, training and development of new staff members.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented strategies to increase sales and profitability of the shop.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Analyzed sales data to identify trends in consumer behavior.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Scheduled staff shifts according to business needs.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Reviewed financial reports and took corrective action when needed.
- Managed relationships with external vendors and service providers.
- Negotiated contracts with suppliers to secure favorable terms and reduce costs.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Formed and sustained strategic relationships with clients.
Non-Commissioned Officer
US Army Reserve
Salem, Virginia
10.2000 - 02.2017
- Directed team members in executing mission objectives during training and field operations.
- Developed and implemented standard operating procedures for safety and efficiency protocols.
- Trained new personnel on operational procedures and equipment usage in various environments.
- Facilitated communication between units to enhance collaboration during joint missions.
- Evaluated operational plans to improve effectiveness and streamline execution strategies.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Conducted performance evaluations and provided constructive feedback.
- Championed innovation and continuous improvement initiatives.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted tactical operations in diverse environments and terrains.
- Collaborated with team members to execute mission objectives effectively.
- Trained new soldiers on weapons handling and combat techniques.
- Assessed risks and developed strategies for safe operation in the field.
- Contributed to swift engagement and destruction of enemy ground forces during deployment.
- Captured enemy troops, weaponry and equipment with small-group and large ground maneuvers.
- Destroyed enemy positions to eliminate threats from troops, artillery and long-range missile systems.
- Set up combat positions and deployed forward weaponry in support of overall combat mission.
- Moved quickly on foot to reinforce formations and carry out attacks.
- Maintained peak physical condition to stay ready for challenging missions.
Shop Foreman
Lee Hi Travel Center
Lexington , VA
07.2000 - 01.2010
- Supervised daily operations of service and maintenance teams.
- Coordinated workflow between departments to ensure efficiency.
- Trained staff on safety protocols and equipment usage.
- Resolved customer inquiries related to service and repairs.
- Monitored employee performance and provided feedback to improve productivity.
- Resolved conflicts between workers in a timely manner to maintain positive work relationships.
- Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
- Prepared and reviewed work orders, ensuring accuracy and clarity.
- Troubleshot and resolved complex mechanical issues.
- Scheduled work assignments and monitored progress to meet deadlines.
- Oversaw daily operations in shop, ensuring efficiency and productivity.
- Fostered a culture of continuous improvement among team members.
Non-Commissioned Officer
US Army
Fayetteville, North Carolina
05.1993 - 09.2000
- Supervised motor pool operations and ensured vehicle readiness for daily missions.
- Trained personnel on vehicle operation protocols and safety regulations.
- Managed inventory of supplies and equipment for motor operations effectively.
- Conducted inspections of vehicles to assess compliance with safety requirements.
- Collaborated with other departments to facilitate seamless transportation support.
- Implemented improvements in operational procedures to enhance efficiency and effectiveness.
- Scheduled routine vehicle servicing according to manufacturer's specifications.
- Performed troubleshooting and diagnostic procedures to assess problems and develop solutions.
- Provided technical guidance to subordinate personnel in the repair and operation of motor vehicles.
- Trained, coached and mentored military units to improve readiness and training.
- Trained and managed new recruits in tactical and combat warfare.
Education
High School Diploma -
Parry McCluer High School
Buena Vista, Va06-1992
Some College (No Degree) - Numerous Trades
Fayetteville Technical Community College
Fayetteville, NCSkills
- Equipment maintenance
- A/C troubleshooting
- Brake inspection
- Vehicle inspection
- Technical support
- Customer relationship management
- Inventory management
- Parts ordering
- Workflow coordination
- Problem solving
- Effective communication
- Team building
- Staff training
- Conflict resolution
- Safety enforcement
- Lubrication systems
- Metal fabrication
- Mechanical troubleshooting
- Mechanical repairs
- Testing equipment usage
- Parts fabrication
- Regulatory compliance
- Precision measurement
- Equipment installation
- Equipment monitoring
- Hydraulic systems
- Safety protocols
- Schematic reading
- Electrical systems
- Root-cause analysis
- Engine rebuilding
- Welding techniques
- Blueprints interpretation
- Fabrication standards
- Grinding and finishing
- Gas metal arc welding
- Oxy-fuel welding
- Torch cutting
- Aluminum welding
- Stainless steel welding
- Shielded metal arc welding
- Fabrication
- Flux core arc welding
- Stick welding
- Grinders
- Blueprint interpretation
- Plasma cutting
- Leadership skills
Timeline
Truck Services Manager
Travel Centers of America
09.2022 - Current
Shop Manager
Beverage Tractor
01.2022 - 09.2022
Shop Manager
Whites Travel Center
01.2010 - 12.2021
Non-Commissioned Officer
US Army Reserve
10.2000 - 02.2017
Shop Foreman
Lee Hi Travel Center
07.2000 - 01.2010
Non-Commissioned Officer
US Army
05.1993 - 09.2000
High School Diploma -
Parry McCluer High School
Some College (No Degree) - Numerous Trades
Fayetteville Technical Community College