Wayne Pulliam
Frederick,MD
Summary
Inquisitive Information Technology student who is changing careers from Operations to Tech. Possesses a keen interest in Cybersecurity and Networking environments. Problem solver who is able to see patterns and work toward solutions until the job is finished. Dedicated with a strong work ethic, love of mathematics and creating solutions. Interest in being a part of something life changing.
Overview
12
12
years of professional experience
Work History
Shift Manager
Tioga Downs Casino & Hotel
Tioga , NY
2016.09 - 2023.12
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Processed weekly payroll information using appropriate software applications.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Upheld company standards and compliance requirements for operations.
- Established a winning Team culture by setting clear goals, monitoring performance and being a positive and supportive role model
Loan Auditor
JPMorgan Chase
Columbus , OH
2016.02 - 2016.09
- Responsible for working with customers on default mortgage loans
- Answered customer questions on Interest rates
- Helped customers out of foreclosure.
Pit Manager
Maryland Live Casino
Hanover , MD
2012.06 - 2016.02
- Developed procedures for improving operational efficiency within the pit area.
- Provided feedback on employee performance during annual reviews.
- Oversaw day-to-day operations in the pit area ensuring everything ran smoothly.
- Addressed customer inquiries promptly and professionally while maintaining high level service standards.
- Protected assets and equipment
- Enforced CTR/SARC procedures
- Supervised employees by providing guidance and direction when necessary.
- Ensured all policies and procedures were followed correctly at all times.
Education
Certification - IT Professional Certificate Program
Johns Hopkins Career Institute of Columbia
Columbia, MD2009-06
Currently Enrolled - Cyber Security
Frederick Community College
Frederick, MDJune 1990 - Buisness
Northern Virginia Community College
Skills
- Tech-Savvy
- Quality Assurance
- Operations Management
- Flexible Schedule
- Decision-Making
- Energetic and Enthusiastic
- Documentation And Reporting
- Process Improvements
- Mentoring and Coaching
- Policy administration
- Punctual and Reliable
- Relationship Building
- Interpersonal Skills
- Equipment Troubleshooting
Relevant Coursework And Knowledge
- Google Cyber Security Program
- IT Support
- Try HackMe virtual Environments
- Microsoft Excel
- Word
- Power Point
- Outlook
- Teams
Relevant Experience
- Built numerous Computers for gaming and personal use
- Created Virtual Sandbox enviornment for practice networking, simulating network attacks and firewall security
Timeline
Shift Manager
Tioga Downs Casino & Hotel
2016.09 - 2023.12
Loan Auditor
JPMorgan Chase
2016.02 - 2016.09
Pit Manager
Maryland Live Casino
2012.06 - 2016.02
Certification - IT Professional Certificate Program
Johns Hopkins Career Institute of Columbia
Currently Enrolled - Cyber Security
Frederick Community College
June 1990 - Buisness
Northern Virginia Community College
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