Wayne Toyomura
Summary
With many years of experience in customer relations in the insurance industry I am looking to expand the use my knowledge in other areas. I am willing to learn by starting with basics and to rise to the level where I can be a source of direct, prompt and effective support to clients and colleagues.
Overview
15
15
years of professional experience
Work History
Associate Customer Experience Representative
RLI Insurance Company
07.2020 - 09.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
Licensed Sales Professional
M Murakami And Associates -Allstate Insurance Comp
03.2015 - 05.2020
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
Producer
Pyramid Insurance Center Ltd
08.2020 - Current
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Met with business clients to discuss needs.
Insurance Producer
FINANCIAL BENEFITS INSURANCE, INC
01.2012 - 12.2017
- Secured Medical plans for commercial entities and Medicare Advantage and asset protection plans for individuals based on hearing out their needs and desires.
- Put forth the best financial programs for clients after getting a good understanding of there needs and financial resources.
Insurance Producer
OCCIDENTAL UNDERWRITERS OF HAWAII, LTD-
01.2009 - 08.2015
- Provided detailed information about company insurance products.
- Met with business clients to discuss needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared asset protection plans for commercial entities and individuals.
- Worked proactively with underwriters to secure needed information to produce appropriate coverages for clients.
Education
Bachelor of Arts - Foreign Language
UNIVERSITY OF HAWAII - MANDA
Honolulu, HawaiiMaster of Arts - International Business
SOPHIA UNIVERSITY
Tokyo, JAPAN 03.1979
No Degree - Japanese Language
TENRI UNIVERSITY SPECIAL LANGUAGE SCHOOL
Tenri, Nara, JAPAN04.1975
Skills
- Product Knowledge
- Insurance Terminology
- Account Retention
- Insurance Requirements
- Insurance Recommendation
- Asset Protection
- Client Service
- New Policy Quotations
- Customer Interaction
- Call Center Customer Service
- Continuous Education
Additional Information
- Licenses & Designations: State of Hawaii Insurance Producer Licenses for Property, Casualty, Marine, Surety and Fidelity, Marine, Life and Health, and Annuities; State of Hawaii Realtors License - inactive; AHIP Certification for 2015; Certified Senior Adviser - inactive
- Volunteer: 1992 - Present AOAO Nuuanu Park Place, Board of Directors, held various positions including Board President, Honolulu, Hawaii
- Volunteer: 2007- 2013 New Hope Christian Fellowship Honolulu, Hawaii, Life Change Ministry, Volunteer Men's Ministry
- Volunteer: 1993 - 2010 General Contractors Association of Hawaii, Honolulu, Hawaii; Member City and County Committee, DAGS Committee
Timeline
Producer
Pyramid Insurance Center Ltd
08.2020 - Current
Associate Customer Experience Representative
RLI Insurance Company
07.2020 - 09.2023
Licensed Sales Professional
M Murakami And Associates -Allstate Insurance Comp
03.2015 - 05.2020
Insurance Producer
FINANCIAL BENEFITS INSURANCE, INC
01.2012 - 12.2017
Insurance Producer
OCCIDENTAL UNDERWRITERS OF HAWAII, LTD-
01.2009 - 08.2015
Bachelor of Arts - Foreign Language
UNIVERSITY OF HAWAII - MANDA
Master of Arts - International Business
SOPHIA UNIVERSITY
No Degree - Japanese Language
TENRI UNIVERSITY SPECIAL LANGUAGE SCHOOL
Similar Profiles
Steven YaccoSteven Yacco
Technical Claim Manager at RLI Insurance CompanyTechnical Claim Manager at RLI Insurance Company
JUDY L BURTONJUDY L BURTON
Marketing Director/Sr. Commercial Underwriter at Markel Surety / SureTec Insurance CompanyMarketing Director/Sr. Commercial Underwriter at Markel Surety / SureTec Insurance Company
Guia Maullon-BuenaflorGuia Maullon-Buenaflor
Operations Assistant III at RLI InsuranceOperations Assistant III at RLI Insurance
Dawn WinterDawn Winter
Customer Experience Representative Associate at Kelly ServicesCustomer Experience Representative Associate at Kelly Services
Susie McDonaldSusie McDonald
Customer Experience/Customer Experience Sales Floor Associate at Michaels Arts and CraftsCustomer Experience/Customer Experience Sales Floor Associate at Michaels Arts and Crafts