Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Twedt

Riverton ,UT

Summary

Obtain a challenging position in a progressive company that will allow me to utilize my skills and experience, grow in my career, and contribute to the goals of the company.

Overview

19
19
years of professional experience

Work History

Operations Manager

AMAZON
02.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Ensure business is operating at optimum efficience to deliver our customer promise.
  • Assisted in hiring, onboarding and training of new hires to fulfill business requirements with our learning SME.
  • HR SME to help OPS/AMS understand standard procedure and policies for HR related issues without having to relay to HR team.
  • Engagement SME keeping AA's and leaders in line with daily planned activities. providing an inclusive and fun atmosphere for all AA's to enjoy/partake in.

Area Manager (L5 OTR)

Amazon
06.2020 - 02.2022
  • Engagement SME for 225+ DA's, working with DSP's to insure DA's stayed committed on NPLB and fulfilling our customer promise. Provided food and activities
  • Implemented dispatch PA system communicate to drivers daily during OTD to make sure DA's were adhering to our safety and production standards
  • Main voice for DA's and DSP's during DBR and daily syncs.
  • Made DUT2 into one of the top three sites in OTD, maintained the status throughout my tenure there.
  • Helped DSP's with HR related topics and
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.

Owner

Fiiz Drinks
05.2015 - 04.2020
  • HR
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Sales Manager

Swire Coca Cola
Draper, UT
03.2009 - 04.2014
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Distribution Manager

Swire Coca-Cola
Draper, UT
03.2004 - 04.2009
  • Built and maintained relationships with key suppliers and customers to support seamless operations.
  • Developed and managed operating budget, meeting department goals.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Integrated warehouse operations with existing and new business processes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Promoted brand at industry events and through ongoing networking efforts.

Education

Bachelor of Science - Business Administration And Management

Utah Valley University
Orem, UT
05.2018

Skills

  • De-escalation
  • Management
  • Sales Activities
  • Process Improvement Strategies
  • Tableau
  • Cost Management
  • Workflow Planning
  • Multi-Unit Operations Management
  • Contract Development
  • Customer Service
  • Briefings and Debriefings
  • Policy Interpretation
  • Employee Relations Investigations
  • Employee Performance Management System
  • Employee Discipline
  • Policy and Procedure Writing

Timeline

Operations Manager

AMAZON
02.2022 - Current

Area Manager (L5 OTR)

Amazon
06.2020 - 02.2022

Owner

Fiiz Drinks
05.2015 - 04.2020

Sales Manager

Swire Coca Cola
03.2009 - 04.2014

Distribution Manager

Swire Coca-Cola
03.2004 - 04.2009

Bachelor of Science - Business Administration And Management

Utah Valley University

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Wayne Twedt