Katherine Slattery
Milford,MA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Northborough, MA
12.2023 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
Sales Associate & Manager
Michaels
01.2001 - Current
- Customer service, Management in custom framing, front end, stock crew, department manager, Cash management, Product flow coordination, Shipping, Receiving & Inventory control, Onsite Maintenance, Scheduling, Employee evaluations, Employee of the Month (December 2021 & February 2022)
Replenishment Manager
Michaels Arts and Crafts
Natick, MA
03.2018 - 03.2020
- Managed daily tasks related to ordering, receiving, storing, distributing, shipping, and merchandising products.
- Provided training for new staff members on operational procedures related to replenishment management.
- Ensured compliance with safety standards when handling materials in warehouse environments.
- Performed regular cycle counts to maintain accurate inventory records.
- Analyzed current inventory levels and identified areas for improvement in order fulfillment accuracy.
Frame Shop Manager
Michaels Arts and Crafts
Natick, MA
04.2001 - 08.2007
- Processed orders from start to finish, including cutting mats, mounting artwork and photos into frames, attaching hardware.
- Performed quality control checks to ensure that each frame was completed correctly and met customer specifications.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Trained new employees in proper use of tools and equipment related to picture framing services.
Education
Certification - holistic & therapeutic massage therapist
Spa Tech Institute
04.2007
High school diploma -
Natick High School
06.2000
Skills
- Communication
- Organization
- Hard-Working
- Team Oriented
- Time-Management
- Detail Oriented
- Multi-tasking
- Problem-solving
- De-escalation
- Flexible
- Willing to learn
- Health and safety compliance
Timeline
Operations Manager
Michaels Arts and Crafts
12.2023 - Current
Replenishment Manager
Michaels Arts and Crafts
03.2018 - 03.2020
Frame Shop Manager
Michaels Arts and Crafts
04.2001 - 08.2007
Sales Associate & Manager
Michaels
01.2001 - Current
Certification - holistic & therapeutic massage therapist
Spa Tech Institute
High school diploma -
Natick High School
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