Savannah Bravo
Anaheim,CA
Summary
Dynamic Operations Manager with a proven track record at Target, excelling in team leadership and customer service. Expert in inventory management and process improvement, I drive operational success and enhance guest experiences. Passionate about fostering accountability and collaboration, I consistently achieve sales goals while cultivating a high-performing team culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Target
Kailua, Hi. /Seal Beach, Ca, USA
10.2016 - 09.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to optimize workflow across departments and support business objectives.
- Oversaw store operations and managed closing routines; partnered with area and store leaders to address procedural, operational, and team concerns.
- Developed and implemented monthly and quarterly workload plans to prioritize business objectives and effectively manage team performance to achieve sales goals.
- Led, coached, and developed Team Leaders and Members in prioritizing across multiple business areas with a strong focus on the guest experience.
- Championed process improvement and workload efficiency across the store, fostering a culture of continuous improvement.
- Drove total store sales through effective leadership and demonstrated team performance impacts on overall profitability.
- Developed and executed strategic initiatives to achieve business results while maintaining a focus on enhancing the guest experience.
- Fostered a culture of accountability through clearly defined expectations and consistent performance management practices.
- Nurtured a service culture focused on guest experience by training and coaching team members to uphold service standards.
- Executed guest service fundamentals and fostered a guest-first culture throughout the store, enhancing customer experience.
- Problem-solving and resolution to ensure customer satisfaction.
- Analyzed retail business fundamentals, including department sales trends, inventory management, pricing strategies (CLR, PLU, upcoming salvage) and promotions to drive operational success.
- Facilitated effective communication and collaboration to influence sales performance and manage workload deliverables, utilizing daily leader check-ins and check-outs.
- Leveraged guest insights and feedback to drive business enhancements and maintain a competitive edge in the market.
- Managed logistics, scheduling, and vendor coordination for product launches and major holidays.
- Guided the team to maintain an organized and efficient store setup, ensuring readiness for daily operations.
- Managed Food & Beverage workload planning, including promotions, sampling, and sales strategies to maximize revenue.
- Cultivated proactive relationships with vendors, ensuring competitive pricing and product availability.
- Coordinated with vendors to streamline supply chain processes and deliveries.
- Conducted audits to validate inventory levels and executed task management processes effectively.
- Oversaw inventory levels to maintain stock availability and reduce shortages.
- Trained team members on operational procedures and safety protocols.
- Implemented process improvements to enhance productivity and reduce waste.
- Conducted regular audits to ensure compliance with company policies and standards.
- Facilitated communication between staff and management for effective problem resolution.
- Led team meetings to discuss performance goals and operational strategies.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated team scheduling and training sessions to ensure operational efficiency.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Adapted work schedule to align with guest expectations and business needs, including early mornings, evenings, weekends, and overnight shifts.
- Collaborated with cross-functional teams to ensure alignment and seamless execution.
Education
Bachelor of Science - Business Ad. Management
Southern New Hampshire University
SNHUHigh School -
Western High School
Anaheim, CAHonolulu Community College - photography/videography
Honolulu Community College
Honolulu, HISkills
- Customer service
- Team leadership
- Project management
- Inventory management
- Communication skills
- Time management
- Vendor relations
- Process improvement
- Project planning and development
- Project leadership
- Staff training
- Business and operations management
- Management
- Retail operations management
- Schedule oversight
- Assignment delegation
- Performance monitoring
- Operations management
- Strategic planning
- Goal setting
- Operations monitoring
- Vendor sourcing
- High-pressure environments
- Negotiation
- Team building/leadership
- Delegation
- Effective communication
- Accountability and responsibility
- Accountability coaching
- Attention to detail
- Task prioritization
- Communication
- Organization
Certification
- Abode Certified Expert (Lightroom, Photoshop, Premiere pro, Audition)
- Final Cut Pro Cert.
- CPR, Sexual Harassment, Food Safety (Manager certification still good until 12/31/28)
- Wave, Bailer, Stacker, Power Jack.
Languages
English
First Language
Spanish
Limited
A1
Accomplishments
Dean's List
References
References available upon request.
Timeline
Operations Manager
Target
10.2016 - 09.2025
Bachelor of Science - Business Ad. Management
Southern New Hampshire University
High School -
Western High School
Honolulu Community College - photography/videography
Honolulu Community College