Wayne Washington
San Diego,CA
Summary
Dependable patient service specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8+ years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Sharp Healthcare
San Diego, CA
07.2022 - Current
- Managed patient accounts with accuracy and efficiency while adhering to all HIPAA regulations
- Developed and maintained positive relationships with patients and their families
- Assisted physicians and other healthcare staff with patient scheduling and registration
- Resolved billing queries and provided patients with financial assistance options
- Entered patient information accurately into Electronic
- Medical Records system
- Assisted clients with understanding their health insurance coverage and options.
Restaurant Business Manager
Denco Family
San Diego, CA
09.2021 - 07.2022
- Recorded and reported employee issues, and brought them to Senior HR members when necessary
- Attended recruiting events and industry conferences to build relationships and source candidates
- Managed databases, mail, payroll distribution, and the physical setting of the front office.
- Successfully managed payroll and personnel les
- Led recruitment e orts and training of new employees.
Retention Support Specialist
Spectrum
San Diego, CA
05.2020 - 04.2021
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Identified and maximized sales opportunities, and increased customer retention rates
- Built long-term trusting relationships with clients to achieve ultimate client retention.
- Monitored system performance to identify potential issues.
Financial Counselor Assistant
NYC Health and Hospitals
Queens, NY
09.2019 - 07.2020
- Worked closely with Unit Manager to ensure timely completion of administrative tasks
- Ability to Work well in team administrative tasks
- Worked well with nurses, doctors, and medical professionals
- Used epic database to assist patients with billing
- Assisted my financial counselor in HMO and Medicare through New York state of health application review and verification
- Knowledge of quantum database systems.
- Applied effective time management techniques to meet tight deadlines.
Restaurant Business Manager
Olive Garden
Queens Village, NY
08.2018 - 07.2019
- Continually adapted and excelled in a fast-paced environment
- Led recruitment e orts and training of new employees
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Assisted with payroll and distributed paychecks to employees
- Identified and maximized sales opportunities, and increased customer
- Retention rates
- Server
Team Member
Olive Garden
Valley Stream, NY
04.2016 - 05.2018
- Worked as a mentor with other restaurant professionals to ensure satisfied customers
- Handled food with sanitation and safety in mind
- Made suggestions to customers based on preferences
- Worked well independently as well as collaboratively.
Customer Service Representative
Qualfon INC
Georgetown, Guyana
03.2013 - 02.2014
- Worked to achieve high customer satisfaction rates
- Increased customer return rates by providing excellent customer service at all times
- Brought forth excellent customer service skills and commitment to customer satisfaction
- Worked well with colleagues to ensure optimal productivity
- Worked to support sales teams and rise against competition.
- Answered over 80 customer calls with minimal wait times.
Education
BBA - Business
Capella University
Minneapolis, MN11.2024
High School Diploma -
August Martin High School
Jamaica, NY06.2016
Skills
- Documentation
- Patient Registration
- Insurance Information Collection
- Family medicine/Internal medicine
- Medical Insurance
- Medical Billing
- CRM Software Expert
- HIPAA Compliance
- Medical Services Administration
- Administrative Management
- Business Administration
- Financial Analysis
- Microsoft Office
- Accounting and Bookkeeping
- Microsoft Excel
Timeline
Patient Service Specialist
Sharp Healthcare
07.2022 - Current
Restaurant Business Manager
Denco Family
09.2021 - 07.2022
Retention Support Specialist
Spectrum
05.2020 - 04.2021
Financial Counselor Assistant
NYC Health and Hospitals
09.2019 - 07.2020
Restaurant Business Manager
Olive Garden
08.2018 - 07.2019
Team Member
Olive Garden
04.2016 - 05.2018
Customer Service Representative
Qualfon INC
03.2013 - 02.2014
BBA - Business
Capella University
High School Diploma -
August Martin High School
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