SIERRA LASTER
College Station,TX
Summary
Seeking to be apart of a company that indulges professional growth which provides challenging and a rewarding career while allowing me to utilize my knowledge and skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Baylor Scott & White Health
02.2022 - Current
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Manage patient registration process, confirming data accuracy and completeness.
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Enter patient demographic and insurance data into electronic medical record system.
- Verify insurance eligibility and coverage for patients.
- Take copayments and compiled daily financial records.
- Assist patients in filling out check-in and payment paperwork.
- Balance deposits and credit card payments each day.
- Train new staff on filing, phone etiquette and other office duties.
Dental Assistant
Bryan Dental
11.2018 - 03.2020
- Prepares treatment room for patient by following prescribed procedures and protocols
- Provides information to patients and employees by answering questions and requests
- Documents dental care services by charting in patient records
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Team building in the office
- Proper taking of X-ray images.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Food Service Worker
Texas A&M University
08.2014 - 11.2018
- Prepare a variety of foods according to student's order
- Process invoices for payment
- Maintain storage inventory
- Demonstrate excellent customer service with a positive demeanor
Service Worker
Big Lots
03.2014 - 07.2014
- Maintained appearance of the store's interior
- Maintained excellent customer service
- Processed cash payments
- Directed the preparation for merchandising initiatives
- Diploma in Dental Assisting
Education
No Degree - Dental Assisting
Vista College
College Station, TX07.2017
High School Diploma -
Navasota High School
Navasota, TX05.2013
Skills
- Typing Proficiency
- Data Evaluation
- Documentation
- Microsoft PowerPoint
- Problem-Solving Ability
- Microsoft Word
- Administrative and Office Support
- Clerical Support
- Microsoft Excel
- Prioritization
- Staff Training
Timeline
Patient Service Specialist
Baylor Scott & White Health
02.2022 - Current
Dental Assistant
Bryan Dental
11.2018 - 03.2020
Food Service Worker
Texas A&M University
08.2014 - 11.2018
Service Worker
Big Lots
03.2014 - 07.2014
No Degree - Dental Assisting
Vista College
High School Diploma -
Navasota High School
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