Wayne Watkins
Kenton,OH
Summary
Dynamic Service Advisor with a proven track record at Ricks Auto Sales, enhancing customer satisfaction through effective communication and vehicle assessment. Skilled in negotiation and process improvement, I streamlined operations, reducing wait times and fostering loyalty. Adept at multitasking, I consistently exceed service targets while building strong client relationships.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
2026
2026
years of professional experience
Work History
Service Advisor
Ricks Auto Sales
2018 - 01.2026
- Facilitated customer service inquiries regarding vehicle maintenance and repair options.
- Analyzed service requests to provide accurate estimates and recommendations.
- Coordinated with technicians to ensure timely completion of repairs and services.
- Managed customer follow-ups to enhance satisfaction and retention rates.
- Implemented process improvements that streamlined service operations and reduced wait times.
- Mentored junior advisors on effective communication and problem-solving techniques.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Delivery Driver
Brims Imports
05.2017 - 2018
- Delivered automotive parts efficiently to clients, ensuring timely service and customer satisfaction.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Managed inventory by tracking received and delivered parts, maintaining accurate records.
- Coordinated with warehouse staff to optimize loading processes for efficient deliveries.
- Improved delivery routes to enhance efficiency and reduce transit times.
- Collaborated with customer service teams to resolve delivery issues promptly and effectively.
General Manager
Superior Auto Inc.
06.2004 - 2017
- Led operational strategies to enhance workflow efficiency and productivity.
- Developed and implemented training programs for staff, improving overall team performance.
- Managed financial budgets, ensuring alignment with company goals and cost control measures.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Established customer service protocols, enhancing client satisfaction and loyalty.
- Experience in vehicle repossession and asset recovery.
- Skilled in negotiation, conflict resolution, and compliance while maintaining professionalism in high-stress situations.
Finance Manager/Sales Associate
Flagship Chevrolet
09.2001 - 06.2004
- Analyzed financial data to identify trends and recommend strategic improvements.
- Managed financial reporting processes to ensure accuracy and compliance with company policies.
- Oversaw accounts payable and receivable functions, enhancing cash flow management.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Experience in vehicle repossession and asset recovery.
- Negotiation, conflict resolution and compliance while maintaining professionalism in high-stress situations.
Sales Associate
State Wide Ford
01.1999 - 2000
- Assisted customers in product selection and provided knowledge on vehicle specifications.
- Managed inventory levels, ensuring accurate stock availability for customer demand.
- Processed sales transactions efficiently using point-of-sale systems and payment processing tools.
- Collaborated with team members to maintain a clean and organized showroom environment.
Education
High School Diploma -
Kenton Senior High
Kenton, OHSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong negotiation
- Sales presentations
- Persuasion techniques
- Loading and unloading
- Building rapport
- Safe driving practices
- Clean driving record
Timeline
Parts Delivery Driver
Brims Imports
05.2017 - 2018
General Manager
Superior Auto Inc.
06.2004 - 2017
Finance Manager/Sales Associate
Flagship Chevrolet
09.2001 - 06.2004
Sales Associate
State Wide Ford
01.1999 - 2000
Service Advisor
Ricks Auto Sales
2018 - 01.2026
High School Diploma -
Kenton Senior High