Wayne Williams PMP, CSM, SEC+
Washington,D.C.
Summary
Technical Project Manager with 7 years of experience leading projects ranging from medium- high complexity. Certified Scrum Master (CSM) specializing in Network Migrations, Infrastructure Development, Cloud-Based Technologies, and Software Development Life Cycle (SDLC). Information Technology (IT) Professional trusted in Resource Protection, Risk Management / Risk Response Planning, and Communications Management across small to large environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Instructor
The Chart Academy
03.2024 - Current
- Enhanced workforce development program outcomes by implementing innovative training strategies and resources.
- Managed a team of dedicated professionals, fostering an environment that encouraged open communication, teamwork, and continuous learning.
- Evaluated the effectiveness of program curricula using data-driven decision-making resulting in increased certification rates.
- Expanded program offerings to include new industry sectors, addressing changing labor market demands and ensuring relevance to local employers'' needs.
Information Technology (IT) Project Manager
InCharge Systems
10.2022 - 01.2024
- Tailored and maintained PMO project governance adherence across multiple network infrastructure and firewall optimization initiatives totalling a net value of 1.2 million by implementing a 4 step risk analysis of: risk identification and probable exposure, risk response deployment and examining the efficacy of the deployed risk response.
- Empowered 15-person Agile/DevOps team with in house software deployment targeted to reduce operational costs by automating the technician to Project manager validate scope requirements resulting in a 40k reduction in operational expenses.
- Coordinated Firewall support concerning network infrastructure and application security projects to enable team to gather, analyze, sort, and report to hedge risks discovered on threat summary; remediated 94% of reported threats in accordance with ISO framework
Information Technology (IT) Project Manager
Etegent Technologies
08.2021 - 08.2022
- Facilitated company wide data migration from an IBM based mainframe to cloud- based AWS platform successfully yielding a 7% increase in market share and a 10% productivity surge by the end of the following quarter.
- Improved stakeholder engagement by 17% by implementing Sharepoint as an open medium of communication containing key KPI's and condensed project summary analysis leading to a time reduction in sprint review and retrospective meetings and increase morale.
- Drove the day to day execution of the product backlog by utilizing the software tool Confluence to increase agile team collaboration, monitor KPI's and mitigate risks via knowledge and performance gaps.
Junior Information Technology (IT) Project Manager
YouthServe
04.2019 - 08.2021
- Co-led 20 person agile team across geographic timezones in on time completion of over 300 outstanding code and server related issues located within ServiceNow which yielding a 17% improvement in user end experience yielding decreased expenditure of 50k the following fiscal year.
- Managed a portfolio of 10 ongoing projects of medium complexity totaling 2 million throughout the SDLC ( software delivery lifecycle) to a 90% acceptance rate.
- Conducted mid week slide deck presentations to C- suite distilling complex information into clear, concise slides that effectively communicate key concepts and drive actionable insights for contined engagement and business growth.
IT Technical Support Specialist
ProctorU
01.2017 - 03.2019
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master Of Business Administration - I
Western Governors University
04-2026
Bachelor of Science - Biology/ Economics
University of Alabama At Birmingham
05.2016
Skills
- Microsoft Office Suite
- Network Infrastructure
- SQL
- Jira
- Confluence
- ServiceNow
- Procurement Management
- Cost Management
- Salesforce
- PMO
- Risk Management
- Budgeting and Forecasting
- Agile Methodology
- Six Sigma Methodologies
- Schedule Management
- NIST Framework
- SDLC
- Amazon Web Services (IAM,VPC, S3, Cloud 9, lambda)
- Sharepoint
- Adaptive learning
- Curriculum development
- Learning management systems
Certification
- PMP - Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Linux Security 020-100
- Comptia Sec+ 601
- Comptia A+ 1101-1102
Accomplishments
Annual Star Partner Award ( Oct 2024)
Timeline
Lead Instructor
The Chart Academy
03.2024 - Current
Information Technology (IT) Project Manager
InCharge Systems
10.2022 - 01.2024
Information Technology (IT) Project Manager
Etegent Technologies
08.2021 - 08.2022
Junior Information Technology (IT) Project Manager
YouthServe
04.2019 - 08.2021
IT Technical Support Specialist
ProctorU
01.2017 - 03.2019
Bachelor of Science - Biology/ Economics
University of Alabama At Birmingham
Master Of Business Administration - I
Western Governors University
Similar Profiles
Miisha KennedyMiisha Kennedy
Production Scheduler/Time Attendance Specialist at Chart IndustriesProduction Scheduler/Time Attendance Specialist at Chart Industries
Nicolas DohreNicolas Dohre
Administrative Assistant / Document Administrator at Chart IndustriesAdministrative Assistant / Document Administrator at Chart Industries
Michael BrannonMichael Brannon
Production Team Lead at Chart IndustriesProduction Team Lead at Chart Industries
Qadri QaasimQadri Qaasim
MBYLI Youth Leadership Institute at Summer Youth Program, Delta ProgramMBYLI Youth Leadership Institute at Summer Youth Program, Delta Program
Dahir HassanDahir Hassan
Upper Elementary School Math Special Education Teacher at DC Scholars Public Charter SchoolUpper Elementary School Math Special Education Teacher at DC Scholars Public Charter School