Wayneisha Walton
Kansas City,MO
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate
Centene
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with compassion and friendly service.
- Working closely with Insurance companies for participants.
- Assisting and scheduling transportation services to and from medical and non-medical appointments.
- Providing information about programs and services like home delivery meals.
Customer Service Representative
Bread financial
11.2022 - 07.2024
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Maintained accurate records of customer service transactions.
- Resolved customer service issues as needed.
Speciality Advisor
Untied Health Care
06.2021 - 10.2022
- Identifying customer needs and assisting promptly.
- Price matching by gathering information.
- Provided recommendations to improve overall quality of patient care through efficient use of resources.
- Communicated with patients with compassion while keeping medical information private.
- Assisting customers with affordable insurance options.
Customer Service Representative
Cvs Caremark
10.2013 - 02.2020
- Achieved cost-savings by developing functional solutions to problems.
- Processed prescriptions accurately and efficiently, minimizing wait times for customers.
- Organized paperwork associated with pharmacy transactions.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Ruskin High School
Skills
- Salesforce
- Call center operations
- CSR
- Word
- PowerPoint
- Microsoft Excel
- Microsoft PowerPoint
- Data entry
- Issue resolution
- Payment processing
Timeline
Customer Service Advocate
Centene
04.2024 - Current
Customer Service Representative
Bread financial
11.2022 - 07.2024
Speciality Advisor
Untied Health Care
06.2021 - 10.2022
Customer Service Representative
Cvs Caremark
10.2013 - 02.2020
High School Diploma -
Ruskin High School