Salimah Johnson

● Promoted available products and services to customers during mobile service, account management and order calls.
● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
● Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions for mobiles devices.
● Directed incoming calls to internal personnel and departments, routing to best-qualified department.
● Assisted customers with needs such as opening accounts, updating account details and signing up for new services.
● Answered average of 30 calls and emails per day, addressing customer inquiries, solving problems and providing product information

● Coordinated travel arrangements by booking airfare, hotel and ground transportation.
● Restocked supplies and placed purchase orders to maintain adequate stock levels.
● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
● Provided email support to customer inquiries and issues
● Created and examined reports.
● Used Salesforce to maintain stock, sales, and marketing.
● Helped recruit/interview new hires.