Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Waz W Tilus

Summary

Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills. Meticulous Dispatch Supervisor with 2-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Amazon
10.2021 - Current
  • Directed dispatching, routing, and tracking of 30 plus fleet vehicles.
  • Supervised team of 30 plus employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized customer feedback to improve customer service.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Evaluated and adjusted over 30 plus routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Supervised team of 30 plus employees and provided training focused on maximizing overall performance.

Pool Attendant

Boca Raton Resort & Beach Club
02.2017 - 03.2020
  • Moved umbrellas and lounge chairs at request of guests.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.
  • Checked side duty list for opening and closing procedures.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Attentively monitored swimmers to identify distress.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Conducted patrols to identify and help those in need of immediate care and assistance.

Grill Crew Member

Pollo Tropical
09.2016 - 02.2017
  • Operated and maintained grills, fryers and other cooking equipment.
  • Cleaned food preparation equipment, work areas, and counters or tables.
  • Adhered to strict food safety regulations and hygiene standards.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Trained new team members on kitchen operations and safety protocols.
  • Developed deep understanding of menu items and ingredients.

Sales Associate

Rainbow Apparel
Delray Beach, FL
05.2016 - 07.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Stocker Associate

Wallgreens
Palm Beach, FL
03.2015 - 11.2015
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Performed inventory control, such as counting, and stocking merchandise.

Cashier Team Lead

RadioShack
Boynton Beach, FL
04.2013 - 09.2014
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.

Server

Perkins Restaurant & Bakery
Lake Worth, FL
06.2011 - 12.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Associate of Science - Computer Science

Palm Beach State College
Lake Worth, FL
03.2012

High School Diploma -

Santaluces Community High School
Lantana, FL
03.2010

Skills

  • Knowledgeable in Google spreadsheet's
  • Data Entry
  • Records Maintenance
  • Proficiency in Microsoft office
  • Mentoring and Training
  • Database Management
  • Prioritizing Calls
  • Positive Communication Skills
  • Coaching and Onboarding
  • Attendance Documentation
  • Transportation Coordination
  • Dispatch Coordination

Certification

  • DOT, Amazon - 2023
  • First Aid/CPR Certified
  • Hospitality & Tourism Management , FAU - 2020

Languages

Creole
Native or Bilingual

Timeline

Dispatch Supervisor

Amazon
10.2021 - Current

Pool Attendant

Boca Raton Resort & Beach Club
02.2017 - 03.2020

Grill Crew Member

Pollo Tropical
09.2016 - 02.2017

Sales Associate

Rainbow Apparel
05.2016 - 07.2016

Stocker Associate

Wallgreens
03.2015 - 11.2015

Cashier Team Lead

RadioShack
04.2013 - 09.2014

Server

Perkins Restaurant & Bakery
06.2011 - 12.2012

Associate of Science - Computer Science

Palm Beach State College

High School Diploma -

Santaluces Community High School

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Waz W Tilus