Curtis Tucker
Conduent
Middletown,DE
1
Language
7
years of professional experience
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Four years of customer service experience, I have developed strong communication, problem-solving, and teamwork skills that I believe will help me succeed. I am motivated to learn new skills, gain hands-on experience, and work alongside experienced professionals who can help me grow in the field. I am hardworking, dependable, and willing to put in the effort needed to build a successful career.
Work History
Customer Service Representative
4 Years 8 Months- Assisted customers with product inquiries and service requests.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on customer trends and issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated high-priority complaints while maintaining compliance with company policies.
- Reviewed account records for accuracy and corrected service discrepancies.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Team Lead
7 Months- Led customer service team in resolving client inquiries and issues.
- Facilitated weekly team meetings to discuss performance and set goals.
- Monitored team performance metrics to identify areas for improvement.
- Encouraged a positive and productive work environment among team members.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Trained new team members on company policies and procedures.
- Supported workforce scheduling, attendance tracking, and coverage adjustments for call volume changes
- Identified process gaps and recommended workflow improvements to strengthen team efficiency
Car Detailer
7 Months- Inspected vehicles for cleanliness and interior or exterior defects before delivery
- Washed, waxed, and polished surfaces to restore showroom-ready appearance
- Moved vehicles between service bays, wash areas, and staging locations efficiently
Education
High School Diploma
- 3.5 GPA
Skills
Customer relationship management
Conflict resolution
Data entry accuracy
Billing procedures
Team leadership
Performance monitoring
Training and development
Adaptability in environments
Critical thinking
Active listening
Languages
English
Native or Bilingual
Timeline
Customer Service Team Lead
Conduent
06.2024 - 01.2025Read More
Customer Service Representative
Conduent
06.2021 - 02.2026Read More
Car Detailer
Toyota Motor
03.2019 - 10.2019Read More
Delcastle Technical High School
High School Diploma
Read More