WEI FANG
Orange,CA
Summary
Adept at multitasking and exceptional customer service, I enhanced front office efficiency at evergreen adult daycare and ensured on-time delivery as a Driver at hungry panda. Skilled in Microsoft Office and bilingual in Korean and Chinese, I excel in teamwork, problem resolution, and have a strong work ethic, significantly improving service quality and operational workflow.
Overview
10
10
years of professional experience
Work History
Server
Gyu-Kaku Japanese BBQ
02.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Driver
HUNGRY PANDA
09.2020 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Pharmacy Technician
YS PHARMACY
03.2017 - 05.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Medical Biller and Coder
REVIVAL
04.2017 - 01.2020
- Correctly coded and billed medical claims for medical products.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Patient Coordinator
EVERGREEN ADULT DAY CARE
05.2014 - 01.2017
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
Bachelor of Arts - Cinematography And Film/video Production
NEWYORK FILM ACADEMY
NEWYORK 05-2016
Skills
- Computer skills ( Microsoft office )
- language skills ( Korean bilingual Chinese bilingual)
- Strong work ethic
- Exceptional customer service
- Teamwork and collaboration
- Cash handling
Timeline
Server
Gyu-Kaku Japanese BBQ
02.2022 - 04.2024
Driver
HUNGRY PANDA
09.2020 - 12.2021
Medical Biller and Coder
REVIVAL
04.2017 - 01.2020
Pharmacy Technician
YS PHARMACY
03.2017 - 05.2020
Patient Coordinator
EVERGREEN ADULT DAY CARE
05.2014 - 01.2017
Bachelor of Arts - Cinematography And Film/video Production
NEWYORK FILM ACADEMY
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