Weicheng Zhao
San Diego,CA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
6
6
years of professional experience
Work History
General Manager
KNE Inc
San Diego, CA
10.2018 - Current
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Designed sales and service strategies to improve revenue and retention.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Dispatcher
Chowbus
San Diego, CA
06.2020 - 06.2021
- Maintained logs of all incoming calls and assigned tasks.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Provided timely updates to customers regarding their orders or requests.
Education
Bachelor of Arts - International Studies
University of California, Irvine
Irvine, CA08-2025
Skills
- Branding
- Advertising and marketing
- Sales
- Data review
- Matrix management
- Leader
- Total quality management
- Customer experiences
- Cost reductions
- Vendor relationships
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Dispatcher
Chowbus
06.2020 - 06.2021
General Manager
KNE Inc
10.2018 - Current
Bachelor of Arts - International Studies
University of California, Irvine
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