Michael T. Weisz (Mike)
Sumner
Summary
Dedicated people manager with experience in Safety, Service and Operations, known for implementing effective training programs and safety protocols. Strong background in risk management and compliance, able to ensure operational excellence and a culture of safety across all levels of an organization.
Overview
2027
2027
years of professional experience
Work History
Service Manager
Ingersoll Rand
Puyallup, WA
09.2017 - 06.2026
- Managed a team of service technicians across four NW states, ensuring adherence to quality standards and customer satisfaction.
- Developed and implemented training programs for all team members, enhancing skills and safety.
- Ensured compliance with company, customer, and OSHA rules and policies.
- Collaborated with sales teams to align service offerings with customer needs.
- Established strong relationships with clients, fostering loyalty and repeat business opportunities.
- Hired, facilitated training and supervised teams of service technicians to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment, tools and PPE use.
General Manager
Transdev of North America
Anaheim, CA
11.2016 - 09.2017
- Directed operational strategies to enhance service delivery and customer satisfaction across the transit system.
- Teamed with the client and implemented process improvements that optimized resource allocation and reduced operational costs.
- Led cross-functional teams comprised of Operations, Safety, and Human Resources to achieve compliance with safety regulations and enhance employee training programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed a comprehensive employee training program, elevating staff skills and improving service delivery.
Operations Manager
Transdev of North America
Kent, WA
2014 - 11.2016
- Streamlined operational processes to enhance workflow efficiency and reduce down time.
- Led cross-functional teams to implement safety protocols, improving workplace compliance and reducing incidents.
- Developed training programs for staff, enhancing skill sets and improving team performance.
- Analyzed operational data to identify trends and drive informed decision-making initiatives.
- Drove process improvement initiatives that enhanced customer satisfaction through service reliability and responsiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Safety and Security Manager
Transdev of North America
Kent, WA
2011 - 2014
- Developed and implemented safety protocols to enhance workplace compliance with company policies and OSHA, DOT standards.
- Conducted regular safety audits to identify potential issues and recommend corrective actions.
- Trained staff on emergency response procedures, incident investigations, and safety regulations, fostering a culture of safety.
- Oversaw installation of video surveillance and security systems. Pioneered SmartDrive in vehicle camera systems for the company.
- On call 24/7 and responded to critical safety or security issues and led investigations for all workplace injuries and vehicle collisions.
- Established partnerships with local law enforcement agencies to enhance community-based security efforts.
- Championed a culture of continuous improvement by regularly seeking feedback from employees on safety and security matters, implementing changes when necessary.
Police Officer
City of Renton
Renton, WA
1990 - 2011
- Enforced state and local laws and regulations to maintain public safety and order.
- Conducted thorough investigations, gathered evidence and took witness statements.
- Answered emergency calls for help from citizens and business owners.
- Prepared detailed reports documenting incidents, arrests, and investigations.
- Selected as Field Training Officer and trained new officers on departmental policies, procedures, and state and local laws.
- Displayed sound judgment under pressure when making critical split second decisions that impact public safety during emergency situations.
- Advanced collision investigator, firearms instructor, EVOC instructor and motorcycle instructor.
Correctional Officer
Renton Jail
Renton, WA
1989 - 1990
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Documented incidents and maintained accurate logs of daily activities and observations.
- Assisted in emergency response situations, applying de-escalation techniques effectively.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Took fingerprints and booking photos, completed intake and release documents, and was in charge of commissary system.
Education
Associate of Arts - Criminal Justice / Law Enforcement
Green River College
Auburn, WAHigh School Diploma -
Auburn Senior High School
Auburn, WAWA Law Enforcement Certification -
Criminal Justice Training Academy
Burien, WASkills
- Problem-solving
- Reliable and responsible
- Time management
- Workplace safety
- Documentation and reporting
- Employee supervision
- Staff management
- Risk management
- MS office
- Multitasking and organization
- Critical thinking
- Employee training and development
- Trustworthy and honest
- Policy and procedure enforcement
Timeline
Service Manager
Ingersoll Rand
09.2017 - 06.2026
General Manager
Transdev of North America
11.2016 - 09.2017
Operations Manager
Transdev of North America
2014 - 11.2016
Safety and Security Manager
Transdev of North America
2011 - 2014
Police Officer
City of Renton
1990 - 2011
Correctional Officer
Renton Jail
1989 - 1990
Associate of Arts - Criminal Justice / Law Enforcement
Green River College
High School Diploma -
Auburn Senior High School
WA Law Enforcement Certification -
Criminal Justice Training Academy