Weldon Bourdic
Anchorage,Alaska
Summary
Proven leader with a track record of enhancing cross-functional collaboration and customer satisfaction at Alyeska Resort. Excelled in complaint handling and staff training, significantly improving team efficiency and service quality. Skilled in effective leadership and attention to detail, adept at driving positive outcomes and fostering professional growth.
Overview
9
9
years of professional experience
Work History
Tram Supervisor
Alyeska Resort
Girdwood, AK
11.2018 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Host
Seven Glaciers Restaurant
Girdwood, AK
06.2018 - 10.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Restaurant Supervisor
Hermitage Club
West Dover, VT
12.2014 - 05.2018
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
High School Diploma -
Onsted Community High School
Onsted, MI05.1985
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Attention to Detail
- Staff Training
Additional Information
I do have previous experience working on pools and saunas at a spa on Oahu, Hawaii...although it has been many years I sure it would all come back to me.
Timeline
Tram Supervisor
Alyeska Resort
11.2018 - Current
Host
Seven Glaciers Restaurant
06.2018 - 10.2018
Restaurant Supervisor
Hermitage Club
12.2014 - 05.2018
High School Diploma -
Onsted Community High School