Wellington Williams
Mobile
Summary
Hospitality and Tourism graduate with a focus on enhancing guest experiences through effective communication and adaptability. Experienced in organizing engaging activities and ensuring a safe environment, contributing to overall guest satisfaction.
Overview
8
8
years of professional experience
Work History
Recreation Attendant
The Grand Hotel Golf Resort & Spa Autograph Collection
03.2021 - Current
- As a Recreation Attendant, I ensure that patrons experience a vacation where all is possible with fun and relaxation.
- Ensured adherence to pool rules and resupplied towels to maintain a safe and enjoyable environment.
- Set up beach chairs and umbrellas at the beach section of the resort based on patron requests for optimal comfort.
- In addition, I assist in the rental of cruiser beach bikes for all patrons.
- Oversaw daily crafts and activities organized by the hotel to enhance guest engagement and enjoyment.
- I have also double coded as a Banquet Server where I assemble and disassemble the events that are hosted as the hotel such as weddings, meetings, etc.
Customer Service Representative - Work at Home
Alorica
04.2020 - 05.2020
- As a customer service representative, I assisted all callers with whatever issues they may have such as recovering and replacing lost unemployment benefit cards, assisting with whatever problems they might have had with their bank accounts and assisting with various technical issues when clients assessed and operated the Alorica Bank App.
Busser
Olive Garden
04.2018 - 04.2019
- Cleaned tables and wiped surfaces promptly after customer departure to maintain cleanliness and readiness for new guests.
Education
Bachelor's Degree - Hospitality and Tourism
University of South Alabama
Mobile, AL12-2020
Honors Diploma -
W.P Davidson High School
Mobile, AL05-2015
Skills
- Effective communication skills
- Goal orientation
- Adaptability
- Self-motivation
- Organizational skills
- Writing proficiency
- Dependability
- Time management
- Ability to work under pressure
- Problem-solving expertise
- Teamwork specialization
- Customer service
Activities
- Solo and Ensemble in Seventh Grade at Phillips Preparatory School in 2010.
- FBLA (Future Business Leaders of America) in Twelfth Grade at W.P Davidson High School.
- Marching Band in Grades 9-12 at W.P Davidson High School.
- Trombone Section Leader in Grade 11 at W.P Davidson High School.
- Volunteer Worker at Ronald McDonald's House of Charities at the University of South Alabama from 04/01/16 to 05/31/16.
- Dean’s List of 2018, 2019, and 2020 at University of South Alabama. President’s List in 2020.
Timeline
Recreation Attendant
The Grand Hotel Golf Resort & Spa Autograph Collection
03.2021 - Current
Customer Service Representative - Work at Home
Alorica
04.2020 - 05.2020
Busser
Olive Garden
04.2018 - 04.2019
Bachelor's Degree - Hospitality and Tourism
University of South Alabama
Honors Diploma -
W.P Davidson High School