Well June Terencio
New York,NY
Summary
Proven achiever in sales and customer engagement, excelled at The Platform Studios by strategically boosting membership retention and enhancing CRM system efficiency. My blend of data-driven decision-making and relationship building, coupled with expertise in CRM proficiency, propelled team performance and revenue growth, showcasing a commitment to results and client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Sales Advisor / Front of the House
The Platform Studios (Wellness Forward Group)
05.2021 - 02.2024
- Strategically managed 80% membership renewals, resulting in a high rate of retention and ensuring consistent revenue generation.
- Consistently achieved 100% of monthly personal budget.
- Mentored 5 junior Membership Consultants to improve their sales skills and customer service techniques, leading to higher team performance metrics.
- Optimized CRM system usage for better tracking of member interactions and improved data-driven decision making.
- Enhanced member satisfaction by providing personalized consultations and tailored membership plans.
- Established trust and credibility with members by consistently delivering on promises and providing exceptional customer service.
- Achieved high levels of member satisfaction by proactively addressing concerns and maintaining open lines of communication between clients and the organization.
- Increased membership retention rates through proactive follow-ups and addressing member concerns with effective solutions.
- Developed strong relationships with members, leading to increased referrals and new memberships.
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed a comprehensive understanding of competitor products, enabling strategic positioning of company offerings.
Sales Specialist
Gold's Gym UAE
10.2019 - 04.2021
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
- Supported existing members with their account-related queries which resulted in improved member satisfaction.
- Delivered memorable experiences during facility tours that led to increased membership signups.
- Expanded referral networks by fostering strong relationships with current members, ultimately driving more referrals towards the organization..
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Institutional Sales Supervisor
S&R Membership Shopping
06.2016 - 08.2019
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Education
Bachelor of Arts - Philosophy And Religious Studies
Queen of Apostles College Seminary
Tagum City, Philippines03.2013
Skills
- Excellent interpersonal and communication skills
- Profound analytical and research skills
- Cooperative and diligent with high sense of integrity
- Result oriented and high competitive
- Versatile, adaptive and a fast learner
- Passionate in continuous learning, growth and development
Additional Information
My character references are available upon request.
Timeline
Senior Sales Advisor / Front of the House
The Platform Studios (Wellness Forward Group)
05.2021 - 02.2024
Sales Specialist
Gold's Gym UAE
10.2019 - 04.2021
Institutional Sales Supervisor
S&R Membership Shopping
06.2016 - 08.2019
Bachelor of Arts - Philosophy And Religious Studies
Queen of Apostles College Seminary
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