Wells Kilumbu
Charlotte,NC
Summary
Dynamic leader with proven expertise in operations management and team building, honed at The Original Pancake House - North Carolina. Excelled in driving sales growth and operational efficiency, including the successful rollout of a new POS system. Skilled in fostering client and vendor relationships, ensuring long-term success and high employee satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
The Original Pancake House - North Carolina
01.2002 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Successfully managed high-volume peak periods with minimal disruptions to service quality.
- Led the implementation of new POS system, resulting in increased operational efficiency.
Education
Business Management
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
General Manager - The Original Pancake House - North Carolina
01.2002 - Current
- ServSafe Food Handler's Certification
Central Piedmont Community College - , Business Management
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