Okende Kilumbu
Charlotte,NC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Original Pancake House
06.2000 - Current
- Interacted well with customers to build connections and nurture relationships.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Central Piedmont Community College
Charlotte, NCSkills
- Cost analysis and savings
- Marketing
- Performance Analysis
- Project Management
- Price Structuring
- Assignment Delegation
Certification
ServSave Certification
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Original Pancake House
06.2000 - Current
Central Piedmont Community College
ServSave Certification
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