Wemerson Rodrigues
Sunnyvale,CA
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
7
7
years of professional experience
Work History
Driver
Uber, Lyft, DoorDash and Instacart
San Francisco , CA
03.2021 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
- Enhanced customer satisfaction by providing courteous and professional service.
- Utilized GPS and maps for efficient route planning.
- Managed time effectively to meet tight delivery deadlines.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Airport Customer Service Agent
GOL Airlines
Brasilia , DF, BRAZIL
10.2017 - 02.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
Education
High School Diploma -
Colegio Estadual Maria Abadia Salomao
12-2014
Skills
- Passenger Assistance
- Materials Transport
- Appointment Scheduling
- DOT Compliance
- Equipment Operation
- Vehicle Maintenance
- Navigational Systems and GPS
- Safe Driving Practices
- Safety Management
- Safe driving techniques
- Route Management
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Driver
Uber, Lyft, DoorDash and Instacart
03.2021 - Current
Airport Customer Service Agent
GOL Airlines
10.2017 - 02.2020
High School Diploma -
Colegio Estadual Maria Abadia Salomao
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