Wenchen Wang
Germantown,MD
Summary
Detail-oriented Technician with impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Also a helpful Client Technical Support Associate assisting end-users with computer, hardware and system problems. Reducing issues in helpdesk environment. Communicate complex concepts clearly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Technical Support
Chowbus
Rockville, MD
05.2021 - Current
- Create tickets on Salesforce of daily task and provide technical support to engineers and customers.
- Handled over 10 technical support phone calls daily.
- Coordinated installation and technical support of POS and Networking equipment.
- Trained non-technical users and answered technical support questions.
Sales Assistant
LifeSct
Rockville, MD
08.2019 - 05.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in creating displays to promote products on company's website also build and improve new webpage layout with CSS and HTML.
- Fostered relationships with customers to expand customer base and retain business.
- Maintain and manage large data of customer's detailed information using SQL, store all the data in different related tables, in addition using python scarp useful information for data analysis.
Education
Bachelor of Science - Information Science
The University of Maryland
MD12-2021
Associate of Applied Science - Computer Applications
Montgomery College
MD12-2018
Skills
- SQL
- HTML
- Networking
- Remote Technical Support
- Python
- R Studio
- JavaScript
Affiliations
- Conducted multiple interviews and contextual inquiries to better understand the problem at hand.
- Redesign the current website, retain as much relevant information as possible, and provide users with a better experience and more friendly and understandable deliveries.
Timeline
Technical Support
Chowbus
05.2021 - Current
Sales Assistant
LifeSct
08.2019 - 05.2021
Bachelor of Science - Information Science
The University of Maryland
Associate of Applied Science - Computer Applications
Montgomery College
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