Wency Wai Xee Rusli
San Francisco,CA
Summary
Reliable Medical Support professional with 15 years of experience in OB/GYN environment. Expertly assist with office operations, and physician support by gathering patient information, multitasking, assisting GYN procedures, scheduling surgery and administering injections. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Medical Assistant
North East Medical Services, Ob
04.2019 - Current
- Works closely with medical providers to provide comprehensive health care to patients
- Assists in provision of clinical services such as, taking vital signs, OB UA, Pulse oximetry, Hemoglobin
- Injects, handles, or provides vaccines and medications to patients after verifying with RN team leader or medical provider
- Prepares exam rooms before and after each patient in accordance with NEMS policy and OSHA guidelines, including restocking of exam rooms, operatory, and sterilizes instruments
- Assists providers during physical examinations, treatments, and procedures as requested
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Arranges for hospital admission or ER visit as required
- Refers to registered nurse or medical provider for any telephone or drop-in triaging cases
- Assists in checks of completeness of provider’s work
- Completes forms required for different programs, e.g., pharmacy, authorization, and referral forms
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Agent
Certified Covered California
12.2014 - Current
- Checked client identification to maintain compliance with state legal requirements
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Prepared and reviewed insurance applications to verify compliance with regulations
- Self-motivated, with a strong sense of personal responsibility
- Passionate about learning and committed to continual improvement
Medical Assistant
Bay Area Obstetric Gynecology
07.2008 - 03.2018
Medical Assistant
Pearl Yee, MD’S INC
09.2006 - 01.2008
Education
Some College (No Degree) - Medical Assistant
Everest College
San Francisco, CASkills
- Training and educating staff on protocols and best practices
- Direct Patient Care
- Specimen Collection
- Patient-Handling Equipment
- Stocking Supplies
- Sterile Procedures and Techniques
- OB/GYN Procedures
- Monitoring Patient Progress
- Complex Problem-Solving
- Managing medical office staff to provide excellent patient care and support for medical staff
- Developing processes around procedures and protocols to ensure efficient, comprehensive patient care
- Insurance Authorization, Benefits, Eligibility
Certification
Basic Life Support
Certified Medical Assistant from Everest College
Surgery scheduling
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Medical Assistant
North East Medical Services, Ob
04.2019 - Current
Certified Agent
Certified Covered California
12.2014 - Current
Medical Assistant
Bay Area Obstetric Gynecology
07.2008 - 03.2018
Medical Assistant
Pearl Yee, MD’S INC
09.2006 - 01.2008
Some College (No Degree) - Medical Assistant
Everest College
Basic Life Support
Certified Medical Assistant from Everest College
Surgery scheduling
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