Wendaline Smith
Norton,MA
Summary
Responsible and friendly Golf Pro Shop Assistant works to make customers feel welcome, listens to needs, and promotes merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal, communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Golf Pro Shop Assistant
Bardmoor Golf & Tennis Club
Largo, FL
11.2019 - Current
- Organizing shop displays to focus customer attention on specific items.
- Restocking and managing all merchandise to its proper displays.
- Recommending merchandise to customers based on golfers' specific needs and preferences.
- Educating customers on available product and service offerings.
- Staying up to date on shop promotions, payment policies and security practices.
- Helping customers sign up for loyalty programs (PDP - Program Development Program and Inside Plus) and submitting completed paperwork.
- Demonstrating products to customers, discussing features and redirecting objections to capture sales.
- Observing customer behaviors to identify security threats and escalate concerns to GM/Head Pro.
- Using register system to process payments and issue receipts to customers.
- Working successfully with a diverse group of coworkers to successfully manage the shop and address issues related to products or services.
- Answering and directing all incoming calls, takes message(s) and delivers when appropriate.
- Notifying GM of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
- Performing close of business functions following guidelines and procedures established by the Club.
- Assisting all golf operations and staff to assure proper performance while following all daily procedures and policies.
- Marshaling, starting, and outside services as needed and requested.
Golf Shop Assistant - Temp
Bayou Golf Club
Largo, FL
03.2021 - 04.2021
- Assisting members and guests, answering telephones, processing sales transactions.
- Making tee-times for Members and guests both in person and over the phone, focusing attention on member and guest needs in a professional manner at all times.
- Providing first-contact customer interaction including booking tee times, checking in golfers, golf car management, bag room service, selling merchandise, and cleaning and stocking the Golf Shop.
- Quickly adapting to meet changing demands and requirements while in the workplace.
- Answering and directing all incoming calls, takes message(s) and delivers when appropriate.
Golf Shop Assistant/Golf Starter
Fairway Village
Largo, FL
01.2021 - 04.2023
- Registering private members and guests each day for their day.
- Answering all incoming calls with the highest quality customer service.
- Reserving tee times for members and their guests by phone and in person.
- Managing efficient pairing of players and accommodating requests.
- Processing sales transaction and membership maintenance.
- Performing the opening and closing duties of the Pro Shop.
Proshop Assistant - Temp
Locust Valley Golf Club
Attleboro, MA
Jul2015 - Aug2015
- Booking tee times via phone calls and in person.
- Checking in players and paring with others to play if necessary.
- Performing daily closing procedure.
Manager
Global Master
Pasadena, CA
Jan2016 - Dec2016
Senior Distributor
Hong Kong Lucky Jewelry Global Limited
Hong Kong
Jan2016 - Dec2016
Senior Associate
World Financial Group (WFG)
Johns Creek, GA
Jan2013 - Dec2015
IBO
Amway Global
Ada, MI
Sep2007 - Oct2019
Senior Software Engineer
Aviva Life Insurance
Quincy, CA
Jun2002 - Sep2007
Software Engineer
Converge/NECX
Peabody, MA
May1994 - May2002
Systems Engineer/Programmer Analyst
Demand Management Company
Chelsea, MA
Apr1990 - Apr1994
Education
Master of Science - Computer Engineering
Northeastern University
Boston, MA06.1990
Bachelor of Science - Electrical Engineering
Shanghai Railway University
Shanghai, China06.1984
Skills
- Customer Service
- Problem Solving
- Conflict resolution
- Planning
- Multitasking
- Communication
- Clerical
- Time management
- Work ethic
- Teambuilding
- Flexible
- Reliable and trustworthy
- Organization
- Microsoft Excel
- Microsoft Word
- Web Applications
- Apple iOS, Windows
Timeline
Golf Shop Assistant - Temp
Bayou Golf Club
03.2021 - 04.2021
Golf Shop Assistant/Golf Starter
Fairway Village
01.2021 - 04.2023
Golf Pro Shop Assistant
Bardmoor Golf & Tennis Club
11.2019 - Current
Proshop Assistant - Temp
Locust Valley Golf Club
Jul2015 - Aug2015
Manager
Global Master
Jan2016 - Dec2016
Senior Distributor
Hong Kong Lucky Jewelry Global Limited
Jan2016 - Dec2016
Senior Associate
World Financial Group (WFG)
Jan2013 - Dec2015
IBO
Amway Global
Sep2007 - Oct2019
Senior Software Engineer
Aviva Life Insurance
Jun2002 - Sep2007
Software Engineer
Converge/NECX
May1994 - May2002
Systems Engineer/Programmer Analyst
Demand Management Company
Apr1990 - Apr1994
Master of Science - Computer Engineering
Northeastern University
Bachelor of Science - Electrical Engineering
Shanghai Railway University
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