Mark Nicholson
Gardner,MA
Summary
Dynamic professional with a proven track record at Harvard Pilgrim Health Care, excelling in client relationship cultivation and contract negotiation. Adept in problem-solving and customer service, leveraging adaptability and attention to detail to drive revenue growth.
Well-versed in processing accurate sales transactions and providing superior customer service and sales in golf pro shop environment. Utilizes strong organizational skills to manage inventory and ensure shop operations run smoothly.
Overview
19
19
years of professional experience
Work History
Golf Pro Shop Assistant
Red Tail Golf Club
Devens, MA
04.2024 - 11.2025
- Assisted customers in selecting and purchasing golf equipment and apparel.
- Managed inventory levels, ensuring product availability and organization in pro shop.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently for transactions and returns.
Account Executive - Sales
Harvard Pilgrim Health Care
Canton, MA
10.2006 - 03.2024
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Negotiated contracts and pricing structures, ensuring alignment with organizational goals.
- Developed tailored solutions to meet diverse client needs, driving revenue growth.
- Collaborated with cross-functional teams to streamline service delivery processes.
Education
Bachelor of Science - Economics
Worcester State University
Worcester, Massachusetts, MA05-1980
Skills
- Cash handling
- Teamwork and collaboration
- Event planning assistance
- Friendly and helpful
- Customer complaint handling
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Adaptability and flexibility
- Decision-making
Timeline
Golf Pro Shop Assistant
Red Tail Golf Club
04.2024 - 11.2025
Account Executive - Sales
Harvard Pilgrim Health Care
10.2006 - 03.2024
Bachelor of Science - Economics
Worcester State University