Wendell Soliven
Specialty Coffee Professional
Chicago,IL
Summary
Professional barista enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods.
Overview
8
8
years of professional experience
Work History
Barista Shift Lead/Production Assistant
Groundswell Coffee Roasters
Chicago, IL
2023.09 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Supported on-time order fullfillment completion by effectively prioritizing tasks and managing workflow.
Assistant Store Manager
French Truck Coffee
New Orleans , LA
07.2019 - 08.2023
- Achieved recognition from senior leadership for contribution to store success, including managing sales by increasing sales 5%, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Barista
Dessert Oasis Coffee Roasters
Royal Oak, MI
08.2018 - 05.2019
- Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Expanded personal knowledge of coffee styles, varieties, and brew methods.
- Assisted training new baristas i.e.palette development, dialing-in and troubleshooting espressos with positive reinforcement and respectful, encouraging coaching
Barista, Shift Lead
Great Lakes Coffee Roasting Company
Detroit, MI
05.2018 - 08.2018
- Educated staff by sharing knowledge and expertise of coffees and merchandise
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Completed daily end of business reports and cash audits to correctly balance drawers at end of each shift
Barista
Birmingham Roasts
Birmingham, MI
01.2018 - 05.2018
- Developed and demonstrated skillful latte art and pour-over technique to engage customers
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Restocked display cases with attractive arrangements to promote specialty food items especially in-house baked goods
Barista, Shift Lead
Sightglass Coffee Roasters
San Francisco, CA
07.2016 - 12.2017
- Advised customers on whole bean purchases by detailing origin and flavor
- Set and achieved goals for professional development, including barista certification via Sightglass Coffee Standards by attending weekly coffee labs, advanced barista training, and monthly cupping to honed skills
- Created efficient work flow for each team member to maintain task deadlines, breaks, keep shifts properly staffed, and create end of shift report to GM
Education
Communications
University of Wisconsin - Madison
Madison, WILiberal Arts And General Studies
Oakland Community College
Bloomfield Hills, MISkills
- Square, Revel, NCR , Toast, and Aloha POS system
- Regulatory compliance
- Food preparation and safety
- Employee training and development
- Staff Management
Timeline
Barista Shift Lead/Production Assistant
Groundswell Coffee Roasters
2023.09 - Current
Assistant Store Manager
French Truck Coffee
07.2019 - 08.2023
Barista
Dessert Oasis Coffee Roasters
08.2018 - 05.2019
Barista, Shift Lead
Great Lakes Coffee Roasting Company
05.2018 - 08.2018
Barista
Birmingham Roasts
01.2018 - 05.2018
Barista, Shift Lead
Sightglass Coffee Roasters
07.2016 - 12.2017
Communications
University of Wisconsin - Madison
Liberal Arts And General Studies
Oakland Community College
Similar Profiles
ABDULRAHMAN ALHARBIABDULRAHMAN ALHARBI
Sales Representative at Coffee Roasters And Coffee ShopSales Representative at Coffee Roasters And Coffee Shop
Glenda GomezGlenda Gomez
Sales Manager/Accounting Assistant at Five Star Coffee Roasters/DLF Coffee ImpotersSales Manager/Accounting Assistant at Five Star Coffee Roasters/DLF Coffee Impoters
Colton RowellColton Rowell
Guest Experience Representative at Woodlands Coffee RoastersGuest Experience Representative at Woodlands Coffee Roasters