Wenderling Pena
Davenport,FL
Summary
Performance-driven Showroom Manager with a proven track record of building strong professional relationships and fostering a high-performance culture. Experienced in effective team leadership, on-time coaching, and a results-oriented, collaborative management approach. Committed to exceeding sales targets by bridging gaps, coaching associates, and demonstrating best practices. Smart, enthusiastic, and dedicated to achieving business success by prioritizing attacking challenges and standards, not individuals.
Overview
7
7
years of professional experience
Work History
Showroom Manager
City Furniture
07.2024 - Current
- Conduct 1x1 with RSA to improve sales goals weekly and increase percentage on their KPI's.
- Support SA with actions plan to close gap on performance.
- Helped Senior manager to implement new manager engagement streamlined.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
Senior Showroom Manager
City Furniture
11.2023 - 06.2024
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Developed strong relationships with vendors, and coordinate trainings in the showroom.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
Manager In Training
City Furniture
02.2021 - 07.2022
- Enhanced supervisory and leadership abilities by working closely with mentoring Assistant managers and Showroom Managers.
- Oversaw activities of 4 person team completing RFID, coaching and motivating employees to maximize performance.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Sales Associate
City Furniture
09.2020 - 02.2021
- Consistently ranked as TOP Sales Associate for four consecutive months
- Generated $245k in revenue during November 2020.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Engaged with customers to effectively build rapport and lasting relationships
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Generated new sales leads to achieve and exceed monthly sales goals
Store Manager
GoLuggage
03.2018 - 03.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised inventory and transfers efficiently.
- • Provided coaching and motivation to the team to optimize their performance.
- • Developed activities to create an exciting, competitive work environment for sales associates.
- • Conducted training and workshops for sales associates to enhance sales and profitability.
- • Coordinated safety protocols at the onset of COVID to ensure the team’s safety.
Education
Some College (No Degree) - Psychology
Yacambu University
Skills
- Drive Key Performance Indicators (KPI's)
- Trilingual
- HR management skills
- Problem solver
- People first leader
- Open to learning and receptive to feedback
- Servant leader
- Self-motivated
- Maintaining Clean Work Areas
- Providing Feedback
Additional Information
Dedicated and results-driven Sales Manager with a proven track record of enhancing team performance and achieving exceptional results. Adept at implementing strategic coaching sessions to improve numbers, leading training initiatives, and aligning operations with the LSW principles. Demonstrated ability to step into leadership roles during managerial absences and develop top talent for rapid promotion in Orlando Region. Certified in “People First” and “Training Within Industry” (TWI) methodologies. Set high standards within the team by completing various workshops, and security training sessions. Collaborated with STORE-PCM daily to create an effective problem-solving system and developed a customized PCM to maintain standards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Showroom Manager
City Furniture
07.2024 - Current
Senior Showroom Manager
City Furniture
11.2023 - 06.2024
Manager In Training
City Furniture
02.2021 - 07.2022
Sales Associate
City Furniture
09.2020 - 02.2021
Store Manager
GoLuggage
03.2018 - 03.2020
Some College (No Degree) - Psychology
Yacambu University
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