Wenderson Charles
Retention Specialist
Seaford,DE
Summary
LEARNING SPECIALIST
Career objective dedicated worker with time management, computer, and communication skills. Aiming to leverage the acquired skills to dedicated worker with time management, computer, and communication skills. Dependable and reliable, ready to learn and grow with the company. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retention Specialist
Mountaire Farms
09.2023 - Current
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Reviewed successes and failures to learn from previous mistakes.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
Retail Sales Representative
Cricket Wireless
11.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended merchandise to customers based on needs and preferences.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Delivery Driver
Amazon
06.2022 - 09.2023
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
Packer
Medifast Inc
02.2022 - 07.2022
- Reported damaged and defective products to supervisor
- Packaged, labeled and sorted products to prepare items for delivery.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Managed over 20 customer calls per day
Amazon Associate
Amazon
01.2020 - 01.2022
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed customer relations through communication and helpful interactions
Independent Contractor Representative / Translator
Primerica
01.2021
- Listened to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
- Translated documents from English to Haitian Creole
Line Worker
Mountaire
01.2018 - 01.2020
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
Associate of Applied Business - GENERAL BUSINESS CANDIDATE
Delaware Technical Community College
Georgetown2024
Skills
- Time Management
- Oral and Written Communication
- Computer Skills
- Trilingual
- ESL Certificate
- Experience with using Excel, Microsoft Word and Powerpoint
Languages
Haitian Creole
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Retail Sales Representative
Cricket Wireless
11.2023 - Current
Retention Specialist
Mountaire Farms
09.2023 - Current
Delivery Driver
Amazon
06.2022 - 09.2023
Packer
Medifast Inc
02.2022 - 07.2022
Independent Contractor Representative / Translator
Primerica
01.2021
Amazon Associate
Amazon
01.2020 - 01.2022
Line Worker
Mountaire
01.2018 - 01.2020
Associate of Applied Business - GENERAL BUSINESS CANDIDATE
Delaware Technical Community College
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