Wendi Adams
Prescott Valley,AZ
Summary
Hard working Operations Leader professionally versed in all aspects of running a successful retail store. Effectively motivates employees to performance excellence and fosters a team environment focused on team success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
BigLots
01.2019 - Current
- Serves as the Manager on duty handling the store’s opening and closing procedures
- Leads and supervises store associates with everyday store operations
- Participates in the interviewing, hiring and training of new associates and Leads
- Provides excellent customer service responding to customer questions, concerns and complaints
- Completes weekly price changes, inventory counts, audits and daily loss management program
- Receives in product from vendors and verifies invoices through MARS
- Works in collaboration with Other Managers on merchandise presentation and recovery of the sales floor
- Furniture sales, cashiering, recovery, cleaning, and stocking
- Lead and direct truck unloads and freight processing
- Complete plan-o-gram updates, stock displays or shelves and assist in store remodels.
Store Manager
Goodwill
01.2015 - 01.2019
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
- Ensured payroll costs and operating costs are managed to budget
- Ensured team members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensured store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Builds a high-performing team
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Assistant Store Managers, Customer Service Managers, and Retail Sales Associates
- Ensured that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing
- Ensured that Production Team processes, prices, and displays product per company standards and to achieve store goals.
Store Manager
Fuzziwig’s Candy Factory
01.2006 - 01.2014
- Oversee every aspect of retail operations
- Vendor, personnel and payroll, management
- Loss prevention / security
- Personnel hiring and mentoring
- Visual merchandise displays
- Buyer behavior awareness
- Selecting and ordering merchandise and supplies
- Customer service, sales, cashiering, stocking, cleaning.
Sales Associate/Key Holder
Shemoni Sterling Silver
01.2003 - 01.2006
- Opening and closing store
- Preparing closing reports and deposits
- Daily inventory
- Customer service and sales
- Visual merchandise displays
- Loss prevention and security.
Education
High School Diploma -
Irvine High School
Irvine, CASkills
- Inventory management
- Employee development
- General Office
- Warehouse management
- Payroll administration
- Loss Prevention
- Customer Relations
- Vendor Management
- Staff Scheduling
- Display Setup
- Sales Growth
- Team Management
- Hiring and Training
- Pricing and Markdowns
- Goals and performance
- Store Opening and Closing
- Performance Evaluations
- Motivational Techniques
- Assignment Delegation
- Mentoring and Coaching
- POS Systems
- Upselling and Cross Selling
- Problem-Solving
Certification
- Walkie Stacker certified
- First aid and CPR certified
Timeline
Assistant Store Manager
BigLots
01.2019 - Current
Store Manager
Goodwill
01.2015 - 01.2019
Store Manager
Fuzziwig’s Candy Factory
01.2006 - 01.2014
Sales Associate/Key Holder
Shemoni Sterling Silver
01.2003 - 01.2006
High School Diploma -
Irvine High School
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