Wendi Barker
Valparaiso,IN
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Hero Pet Animal Hospital
Westville, IN
09.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created monthly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Executive Director
Lakeshore Paws
Valparaiso, IN
08.2021 - 09.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Practice Manager
Porter County Pet Clinic
Valparaiso, IN, IN
11.2017 - 08.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Customer Service Representative
Vale Park Animal Hospital
Valparaiso
06.2011 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
Timeline
Front Office Manager
Hero Pet Animal Hospital
09.2022 - Current
Executive Director
Lakeshore Paws
08.2021 - 09.2022
Practice Manager
Porter County Pet Clinic
11.2017 - 08.2021
Customer Service Representative
Vale Park Animal Hospital
06.2011 - 11.2017